About the role
Description The Loan Servicing Specialist supports consumer, mortgage, and commercial lending functions in a variety of ways. The primary responsibility of this position is to perform a myriad of tasks involved with servicing Freddie Mac Loans. The Loan Servicing Specialist also balances G/L accounts, performs research and maintenance on loan accounts, and supports lending staff with related loan account problem resolution. This position also fields inquiries from customers and provides exceptional customer service in responding to inquiries that help enhance customer relationships. The Loan Servicing Specialist is expected to leverage technology to its fullest extent and be constantly looking for ways to increase departmental efficiency. Requirements
PRIMARY RESPONSIBILITIES: Receiving funding, activating the loan on the system, and making associated G/L entries on new loans
Performing ongoing loan maintenance
Handling of incoming correspondence and miscellaneous FHLMC problem resolution
Balancing of customer payments remitted monthly
Reporting on delinquencies
Uploading of daily mortgage transaction information
Booking consumer loans
Tracking car loan titles in Abrigo
Scanning in documents for electronic storage
Reviewing recently booked consumer, residential and commercial loans for accuracy
Provides general loan operational support by:
Balancing loan related G/L accounts daily
Performing loan account maintenance and research
Processing sold participation payments and relaying payment info to participants
Editing recently booked consumer and residential loans
Reviewing daily reports to ensure accuracy of previous day’s work
Preparing corrections for the loan non-post sheet
Providing daily interest rates
Assist processing SBA payments
Processing renewals, extensions, and modifications on all types of loans
Applying loan payments, processing loan payoffs and establishing auto-payments
Disbursing monthly bulk Private Mortgage Insurance payouts
Reviewing customer loan statements prior to mailing
Assisting with real estate tax and hazard insurance escrow disbursements for all types of real estate secured loans
Making credit bureau corrections in the E-Oscar system
Manages regulatory compliance by:
Keeping abreast of changing federal, state, and secondary market lending requirements
Attending training of secondary market servicing standards
Working closely with Compliance as related issues arise
Keeping informed of Bank policies / procedures, ensuring customer information security is a top priority.
SECONDARY RESPONSIBILITIES:
Assists with special audits as requested
Attends meetings as requested
Other duties as assigned
SKILLS:
· Accurate Data Entry
· Proactive in finding answers to questions and solutions to problems
· Knowledgeable of regulations and bank lending policies / terminology· Good interpersonal skills
· Ability to work in a fast-paced environment with deadlines and priorities changing daily
· Effective organizational and time management abilities
· Pays attention to detail
· Proficient computer software skills
EEOC/ADA STATEMENT
The incumbent must be able to accommodate detailed work, problem solving, customer contact, math, language, verbal and written communications, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.
Bank of Sun Prairie is committed to the full inclusion of all qualified individuals. As part of this commitment, Bank of Sun Prairie, will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Colleagues and/or candidates should contact Human Resources with any questions or concerns.
WORKING CONDITIONS
This position is located in an office environment with artificial lighting and controlled heating/air conditioning. The position includes prolonged periods of working on a computer and repeating motions that may include the wrists, hands, and/or fingers. The incumbent needs to occasionally move about inside the office to access file cabinets, office machinery, etc.