About the role
Description
Here's your opportunity to help us make a big difference in Rural America. At Conexon Connect our primary goal is to bridge the digital divide by providing customers in rural areas with Fiber internet speeds! As a Member Service Representative, you’ll get to work with some of the brightest minds in the industry, be part of a fast-paced, growth-oriented environment providing 5-star service to subscribers of some of the most advanced fiber to the home networks in the world. Our Member Service Representatives take incoming questions from customers and offer resolution through active and empathetic listening then sharing a wide depth and breadth of knowledge (after becoming a subject matter expert) in our products and services.
We’re looking for high achievers who are passionate about our industry and committed to delivering exceptional service to our members. At Conexon, you’ll use your problem-solving skills in a collaborative environment with competitive benefits and opportunities for career growth. We actively support employee development and believe in promoting from within whenever possible. Whether you're looking to expand your skills, take on new challenges, or move into leadership roles, Conexon provides the opportunities and support to help you succeed. Join the Conexon team and grow your career with us.
Location:
In office
Job Type:
Full- time
Schedule:
Fixed
Overtime:
Occasional
Requirements
Have flexibility in your schedule for work purposes – ours is a 6a.m. to 6p.m. schedule, 6 days a week. Plenty of advance notice is given for scheduling purposes
Excellent customer service and problem-solving skills, active listening skills and a strong eye for details
Strong communication skills and unflappable, professional demeanor
Ability to multitask between systems and adapt to change
Analytical thinker with technical aptitude with the ability to work independently and as part of a team
Solid computer skills
1 year customer service/or technical support experience
Preferred Qualifications
Telecom industry experience a definite plus
Bilingual
Experience with billing and pricing
Job Responsibilities
Provide 5-star customer service to Conexon Members
Demonstrate clear and effective communication with end users, colleagues, and management to quickly (yet accurately) resolve issues and ensure member satisfaction
Assist potential members in identifying if they are currently in Conexon’s service area
Assist new members with new account creation and plan selection
Answer general account questions including billing, pricing and service details
And assist with projects and other duties that continuously improve our department and create career development opportunities for you
We are hiring for the following shifts:
Shift 1
: 8:30 AM–5:30 PM, Mon, Tue, Wed, Thu, Sat- OFF Friday, Sunday
Shift 2
: 9 AM–6 PM, Tue, Wed, Thu, Fri, Sat- OFF Monday, Sunday
Shift 3
: 9 AM–6 PM, Mon, Tue, Wed, Thu, Sat- OFF Friday, Sunday
Shift 4
: 9 AM–6 PM, Mon, Tue, Wed, Thu, Sat- OFF Thursday, Sunday
Company Benefits Include
Three (3) weeks of paid time off
Comprehensive benefits package, including health, dental, and vision coverage
Life insurance
Short-term and long-term disability insurance
Retirement benefits
Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon’s mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process.
By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.