About the role
Description
- The Collections Representative is responsible for the attainment of loan collection objectives and assists in the overall direction and operations of the collection activity of the organization.
- Assist in the management of all properties acquired through foreclosure and other collection activities
- Assist the Workout Officer in the collection activity of all branches of the organization.
- Communicate with each Branch Manager, Assistant Manager, and/or any other employee involved in the collection process.
- Recommend foreclosure, repossession, charge off and legal action when appropriate.
- Work with Loan Servicing to resolve any discrepancies on loan balances, postings, etc.
- Recommend to the Workout Officer all loans that may deserve special attention or to be added to the Watch List.
- Determine which loans need special collection efforts and decide who shall make those efforts.
- Personally handle the collection action on those loans assigned
- Communicate with supervisor on potential loan losses.
- Review the files of all charged off loans and recommend internal recovery efforts if appropriate.
- Prepare and forward charged off loan files to the appropriate legal counsel.
- Prepare and maintain the Repossession List.
- Assist in the preparation of the monthly delinquency, charge off and troubled loan reports.
- Assist Workout Officer in communication with legal counsel on collection activity.
Requirements
- Associates Degree or equivalent work experience
- Two (2) years collections experience in a banking environment preferred
Well developed communication skills
Strong attention to detail
- Excellent customer service and negotiation skills
- Well developed time management and organization skills
- Familiarity with financial data and reports
- Ability to accept management instruction and execute tasks while under pressure
Proficient in Microsoft Office software
Able to exercise appropriate judgment and seek/involve management when necessary
Experience working in a team-oriented, collaborative environment