About the role
Position Overview: Forming an integral part of a Customer Interaction Team you will be speaking to end users to facilitate conversions to ConvaTec Products and Solutions. An excellent communicator with a can-do attitude working to enhance ConvaTec’s reputation and market share by providing ethical solutions to Customer needs.
Key Responsibilities:
To achieve agreed KPI targets
Develop new sales opportunities using outbound calls & E mails
Is a team player who understands the teams needs and shares ideas/suggestions and collaborates with other team members and wider business units sharing best practices.
Makes follow-up calls to end users regarding products and services and using solution based selling skills, facilitate conversions to ConvaTec products/services
To keep updated with all new products and services available to our customers
Communicates effectively – both verbally and in writing with end users of our products, healthcare professionals and internal customers
Has a good understanding of all stoma types and can suggest appropriate products for each condition
Drives performance through self-motivation and thrives under pressure. Prioritises workload to ensure that the service offered meets the expectation of the customer and business.
Demonstrates proficiency in the use of databases and focuses on gathering essential information as quickly as possible bearing in mind the needs of our customers.
Displays sensitivity to the customer’s needs including the need for confidentiality and discretion in written and spoken communication
Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
Uses open questions and good questioning technique to identify an opportunity to switch a competitor user onto a ConvaTec & Servicing Solution
Develops relationships with customers through empathy and diplomacy
Skills & Experience: Ability to work collaboratively with external and internal stakeholders
Problem solver
High Level of organisational skills and an ability to prioritise workload
Commercial acumen
High level of organisation skills
Excellent communication skills, verbal, written and face to face with a wide customer group ranging from end user to healthcare professional.
Excellent interpersonal and networking skills.
Able to negotiate with internal and external stakeholders
Demonstrates good listening skills
Strong Keyboard skills, including advanced knowledge of Word, Excel and report writing
Ability to work independently and as a team
Proven track record of working towards KPI’s and targets
Be able to deal effectively and professionally with all Customer Complaints
Able to translate complex technical regulatory issues into plain language to nontechnical audiences
Attention to detail with a high level of accuracy
Qualifications/Education: GCSEs
Proven track record in Sales Role
Experience of recognising Sales opportunities
Working Conditions:
Hybrid working 3 days per week in the office
Ready to join us? At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life. #LI-GM1 #LI-Hybrid
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at
careers@Convatec.com
.
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!
About Convatec
Pioneering trusted medical solutions to improve the lives we touch:
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.