About the role
Description
To work with existing customers and secure new prospective clients in a professional and accurate way through jobsite visits, phone calls, and leads through outside sources.
Requirements
Outside Sales:
Provide quotes and pricing for projects for new and existing customers
Generate and develop new business accounts to increase sales and expand the company’s market share
Provide detailed information on various products, programs, and services offered by CFE
Safety and Compliance:
Uphold cooperative policies
Follow and comply with all laws and regulations both State and Federal
Attend all employee safety meetings, etc. held as required or scheduled in conjunction with Safety Director or location
Increase market share through regular sales efforts
Review sales reports monthly with Lumber Division Manager to relay information on upcoming and previous month sales and report sold inventory needs to management.
Processes:
Processes involve creating all sales orders and special orders in a timely fashion stated below.
Material tickets and special orders so they can be pulled and delivered before products are needed or arrive in location
Have all corresponding paperwork ready to go to the office coordinator to assure processing and assure the capture of pay discounts
The use of software provided by CFE Lumber Division for sales, estimating and design will be used in accordance of CFE guidelines
Service:
Supervise and promote the service necessary to meet the department goals
Handle claims and complaints promptly (24-72 hours)
Ensure all services provided assist in achieving department profitability
Make arrangements ahead of time for coverage of duties in case of a planned absence, such as vacation, or an unplanned absence, such as illness
Lose no customers due to quality of services provided by the department
Credit:
Enforce and uphold the cooperative’s credit policy
Make credit terms known to all employees and customers
Do not charge to customers on COD
Do not extend credit to customers who have not been approved by the credit manager
Do not authorize customer charges that exceed set credit limits
Other Duties:
Perform other duties as assigned by management
Favorable feedback is received from all department managers when assigned to perform or assist with other duties and responsibilities in those departments
Attitude consistently mirrors the company image and promotes fellow employee teamwork
Present a professional image through words, actions, and personal appearance
Basic Qualifications:
Bachelor's degree in area of specialty and/or 2+ years of experience in the field or in a related area
Proficient with Microsoft Office and Excel software
Excellent oral and written communication skills
Understanding of seasonality and in-season time commitment
Self-motivated, dependable, and organized
Outstanding customer service skills
Ability to manage multiple projects at a time and demonstrate good attention to detail
Competencies:
Leadership and Managerial: Planning/Organizing, Adaptability
Functional: Business Acumen, Professionalism
Foundational: Judgment, Customer Service
Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in basic qualifications are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand, sit, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 90 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.