About the role

Position Overview: Claims

Concierge

Support

is
responsible
for
managing
projects
from
beginning
to end.

This

person
will
be
able
to
handle
disputes
diplomatically
and
will
be
a
master of
communication.

Day-to-day

tasks
include
assignment/claim
intake
via
phone, email, and job management platforms, as well as data entry during an assignment's
life
cycle.

Members

of
this
team
interface
with
a
wide
variety
of

high profile insurance carrier and commercial client teams and our network of property
restoration service contractors.
Key
Responsibilities:
Answer

phones,

handle

incoming

calls,

and

place

outgoing

calls

adjusters,

contractors,

customers,

and

clients/adjusters. Communicate

effectively

via

phone,

job

notes,

and email Receives, reviews and dispatches new jobs to contractors based on job type

and location. Monitor

and

manage

restoration

projects

our

claims

portal

and/or

third-party

software.

Communicate

with
all
involved
parties
regarding
job
status and to answer questions. This
position
requires
knowledge
about
each
program’s
guidelines
and ensuring
the
providers
adhere
to
the
specific
program
guidelines
per

claim.
Ensuring all required documentation is uploaded to our system within the required Service Level Agreements.
Work closely with the Quality Assurance department on the review of estimates

and

supporting

documentation,

and

provided

all

documents

to the client/adjuster as required by the program. Coordinate

and

collaborate

with

all

internal departments. Attendance

during

scheduled

work

hours

is
required.
After-hours on-call rotation duties required.

Required Skills Comfortable dealing with highly emotional or stressful environments. Oral

Communication–Speaks

clearly
and
persuasively
in
positive
or
negative situations.

Able

to
effectively
calm
excited
customers,
use
questioning
to accurately identify the type and extent of problem, and
describe the steps
that
will
be
taken.

Adaptable

and
able
to
think
on
his
/
her
feet. Written

Communication–Writes

clear,
precise,
well
organized
letters,
proposals,
and
emails.

The

individual
edits
work
for
spelling
and

grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar. Process

Orientation–Approaches

tasks
with
an
understanding
of
the
overall set
of
steps
involved
in
completing
the
work.

Awareness

of
what
is
required for
them
to
complete
their
job
and
what
others

require.
Continuous improvement mindset–is always thinking about ways to
improve and streamline business processes.

Qualifications: Proven experience in task-oriented communication.
Ability

communicate

effectively

and

pivot

between

different systems. Intermediate to

advanced

proficiency in using

computers and computer software, primarily

Google Suite.
Prior logistical experience with payment processing and communication
Excellent

organizational

skills,

accuracy,

and

attention

to detail Initiative

and

ability

multi- task Additional Requirements: Above

average

keystroke

speed

and accuracy High

level

of professionalism Ability

work

under

pressure

fast

paced

environment

and

maintain

a positive demeanor Ability

work

independently

team environment REQUIRED - Previous experience in customer service roles. REQUIRED

remote
work experience and demonstration of high work ethic REQUIRED
-

Reliable

Internet connection P REFERRED

experience
using
a

CRM

or
claim/job
management software. PREFERRED
-

Prior

experience

with

Property

Insurance Claims. PREFERRED

Prior

experience
in
property restoration or property insurance industries

About Core Group Restorations

CORE is redefining the standard for the restoration experience. CORE is a unique take on property damage restoration. Made up of the largest and most capable property restoration service providers. CORE's business model is unlike anything else on the market today and offers elite contractors the ability to be a part of a premier service offering, align themselves with an organization that believes in operating with the highest standards of craftsmanship, quality and integrity, and all, without giving up their independence.