About the role
Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
SUMMARY
Covetrus is looking for a
Senior Director of Ecommerce
- to
- own the performance, growth, and day-to-day execution of Covetrus ’
- online pharmacy business. This role is accountable for revenue, conversion, customer experience, and operational efficiency across the ecommerce platform. You will
- work with
- cross-functional teams spanning marketing, merchandising, product, technology, and operations to
- further
- scale a high-growth digital business serving veterinary practices and pet owners.
- This is a senior leadership role with real P&L responsibility and broad influence across the organization.
Key responsibilities
Ecommerce strategy and growth
Own the ecommerce and revenue plan for the online pharmacy business
Drive growth across acquisition, conversion, retention, and average order value
Translate company goals into clear ecommerce priorities and execution plans
Identify new growth opportunities across channels, partnerships, and product mix
Customer experience and conversion
Own the end-to-end customer journey, from first visit through reorder and subscription
Partner with Product and UX teams to improve site experience, checkout, and mobile performance
Use data and testing to continuously improve conversion rates and engagement
Marketing and merchandising leadership
Lead ecommerce merchandising strategy including pricing, promotions, subscriptions, and assortments
Partner closely with Marketing on paid media, lifecycle, and on-site campaigns
Ensure strong alignment between traffic strategy and on-site experience
Analytics and performance management
Define and track core ecommerce KPIs including revenue, margin, CAC, LTV, conversion, and retention
Use insights to guide prioritization, investment decisions, and forecasts
Clearly communicate performance and tradeoffs to executive leadership
Cross-functional leadership
Work closely with Technology, Operations, Compliance, and Customer Care to ensure scalable, reliable execution
Balance growth initiatives with operational realities unique to pharmacy and regulated products
Act as the connective tissue across teams to keep priorities aligned and moving
P
artner with product on developing a multi-year roadmap and prioritization
Team leadership
Build, lead, and develop a high-performing ecommerce team
Set clear goals, expectations, and accountability
Create a culture focused on results, learning, and continuous improvement
What success looks like in this role
Consistent revenue and margin growth across the online pharmacy business
Improved conversion, retention, and customer satisfaction
Clear, disciplined execution against an ecommerce roadmap
Strong collaboration across Product, Marketing, Technology, and Operations
A motivated, accountable team that knows what success looks like
REQUIRED
QUALIFICATIONS
Education
:
Undergraduate degree with a
- master’s in
- computer science
- or business
- desired
Experience
- 10+ years of ecommerce or digital business experience, including senior leadership roles
- Proven ownership of a high-volume ecommerce P&L
- Strong strategic and operational balance
- to craft high-level
- digital
- strategies and execute hands-on
- digital performance
- plans across
- a variety of audience/entry
- channels
- Strong background in conversion optimization, digital merchandising, and
- customer LTV
- Experience working in regulated, complex, or fulfillment-heavy environments strongly preferred
- Data-driven decision maker who is comfortable with ambiguity and tradeoffs
- Comfort with using data and analytics to guide strategy and measure performance
- Strong communicator with excellent planning and execution skills
Track record
of leading cross-functional teams and influencing without direct authority
PHYSICAL
DEMANDS/WORK
ENVIRONMENT
- The physical demands described here are representative of those that must be met by an employee to successfully
- perform
- the
- essential
- functions
- of
- this
- job.
Reasonable
- accommodations
- may
- be
- made
- to
- enable individuals with disabilities to perform the essential functions.
We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program: 401k savings & company match Paid time off Paid holidays Maternity leave Parental leave Military leave Other leaves of absence Health, dental, and vision benefits Health savings accounts Flexible spending accounts Life & disability benefits Identity theft protection Pet insurance Certain positions may include eligibility for a short-term incentive plan Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive. The pay range for this position is as follows: $155,100-$221,500 Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.