About the role
Job Title Workplace Host
Job Description Summary
Cushman and Wakefield are looking for an experienced individual to join their team as a Workplace Host.
This is an important role within the business, so the ideal candidate will have a background in customer service, able to take initiative and be confident liaising with clients on a day to day basis.
Job Description
Comply with Health, Safety and Environmental policies
Provide a welcoming and professional customer experience, delivering a seamless customer journey
Achieve the highest standards of quality, service and presentation of the business
Ensure Reception presence is maintained, and entrance doors are covered at all times
Meet and greet all visitors attending site
Ensure all Visitors are signed in as specified by the Property procedures
Escorting Clients to Meeting Rooms
Manage meeting room booking/changes/catering requests
Meeting Room Set up ensuring the rooms are adequately stocked with Pens/Pencils/Papers
Ensuring office/catering supplies are fully stocked i.e Stationery, Toner, Office/Tea, Coffee etc
Assist with preparation of meeting rooms for Meetings and Events, ensuring all catering and refreshments are in the relevant room on time
Liaise with events team on all activities and help to co-ordinate for local site
Manage/liaise with Building contractors and issues and or/work being carried out within the building
Understand and strictly adhere to Cushman & Wakefield procedures and protocols of the building with regards Health & Safety, Security measures
Log any Building Faults/Issues with the Cushman & Wakefield FM Helpdesk
Main point of contact for FM services including maintenance, repairs, fabric works & requirements.
Supervision of onsite contractors including cleaning and M&E.
Contractor management – Reviewing contractor RAMS & completing Inductions ensuring all paperwork is on file.
Responsible for ensuring FAMIS 360 remains compliant, with fewer than 20 non-conformities at one time and compliance statistic of 90% or above
Seek innovation and best practices to improve the workplace and help drive consistency
Effectively monitor delivery of reactive/planned works and ensure contract KPI’s/SLA’s are met
Day to day interaction with contractors and 3rd party suppliers, to enable delivery of service
Support the development and implementation of the onboarding process for new recruits
Support leadership in moves and changes, future expansions
Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the business
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
INCO: “Cushman & Wakefield”