About the role
Overview
About Us
Daifuku Intralogistics America Corporation is a leading provider of intelligent material handling systems. With hundreds of engineers in-house, the company designs, manufactures, integrates, and installs a full spectrum of intralogistics solutions to meet client needs. These include leading-edge conveyor and sortation systems, voice- and light-directed order fulfillment equipment, a suite of warehouse controls & execution software, robotics, Automated Storage and Retrieval Systems (AS/RS), mezzanines, and structures, all backed by critical round-the-clock service and support.
If you want to join a team of industry leading experts who want to create an impact on the future of material handling solutions, we want to hear from you!
Job Summary
The Software Engineer III – Aftermarket Support is responsible for supporting, maintaining, troubleshooting, and enhancing software solutions deployed in customer environments. This role works closely with customers, field service teams, project engineering, and product development to resolve complex software issues, implement enhancements, and ensure optimal system performance. The engineer follows established coding standards, software development best practices, and technical design principles while providing high-quality support for mission-critical material handling systems.
Responsibilities
- Provide advanced technical support for deployed warehouse automation and material handling software systems.
- Troubleshoot, diagnose, and resolve software issues in production environments.
- Analyze customer-reported problems, identify root causes, and implement corrective solutions.
- Develop software enhancements, patches, and maintenance releases for existing applications.
- Perform coding, debugging, testing, and validation throughout the software maintenance lifecycle.
- Collaborate with Controls Engineers, Field Service Engineers, Project Engineers, and Customer Support teams to resolve complex technical issues.
- Support software upgrades, system migrations, and customer change requests.
- Monitor application performance and recommend improvements to increase system reliability and efficiency.
- Document technical solutions, troubleshooting procedures, and software changes.
- Participate in on-call or after-hours support activities as required.
- Mentor junior software engineers and provide technical guidance on support-related activities.
- Travel to customer sites as needed (up to 15%).
Qualifications
- Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, or equivalent experience.
- Minimum of 7 years of professional software development experience using Microsoft .NET technologies.
- Experience supporting production software applications in customer environments.
- Experience within the Automated Material Handling, Warehouse Automation, Manufacturing, or Industrial Automation industries preferred.
- Ability to work independently while collaborating across cross-functional teams.
- Excellent written and verbal communication skills.
- Authorized to work in the United States without employer sponsorship.
Technical Requirements
.NET Development
Strong proficiency in C#
.NET Framework and .NET Core
Object-Oriented Programming (OOP)
Troubleshooting and debugging production applications
Technologies
Windows Services
Entity Framework
Dependency Injection
REST/Web APIs
SQL and LINQ
Microsoft SQL Server
TCP/IP Networking
Development Tools
Visual Studio
Azure DevOps
Git
Source Control
Bug Tracking Systems
SQL Server Management Studio (SSMS)
Microsoft Visio
Microsoft Office
Preferred Experience
Warehouse Control Systems (WCS)
Warehouse Execution Systems (WES)
Automated Storage and Retrieval Systems (AS/RS)
Conveyor and Sortation Systems
Production Support / Application Support
Root Cause Analysis (RCA)
Software maintenance and patch management
Customer-facing technical support
Incident management and issue resolution
SDLC and Agile development methodologies
EOE Minorities/Women/Disabled/VeteransFederal Contractor
If you need assistance applying to an open position online, please email HR-ILUS@daifukuna.com
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