About the role
Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!
Daikin Applied is seeking a Sr Technical Support Analyst- VRV who will provide technical leadership and support for complex product and system design challenges involving VRV (Variable Refrigerant Volume) and VRF (Variable Refrigerant Flow) systems within Daikin Applied through advanced product knowledge and application expertise. Serve as a national technical resource for Daikin Applied sales representatives, customers, and service organizations by delivering accurate guidance on the application, operation, maintenance, and troubleshooting of VRV/VRF systems. Apply a strong understanding of Daikin Applied’s business objectives, market strategy, and customer needs to support product adoption, drive technical solutions, and contribute to business growth. Develop and conduct technical training programs in classroom and field environments to strengthen product knowledge and operational capabilities. Drive the development, organization, and retention of technical resources while promoting high standards of product quality across product design, manufacturing, application, and service. Work independently while aligning technical activities with business priorities and supporting the organization's evolving needs. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: REMOTE USA, must be flexible to travel
What you will do
Serve as the national technical lead for Daikin Applied VRV/VRF systems, providing advanced support for product applications, system design, operation, troubleshooting, and maintenance
Provide accurate and timely technical guidance to DAA Service, sales representatives, customers, contractors, engineers, and service organizations to support project execution and customer satisfaction
Manage and prioritize technical support requests received through phone, email, and other communication channels while maintaining timely and professional responses
Documenting all technical inquiries, recommendations, resolutions, and case activity within Salesforce CRM to maintain accurate case histories and support future technical analysis
Identify, analyze, and resolve complex product and system issues, coordinating escalation and corrective actions with the appropriate internal teams when needed
Communicate technical findings, application considerations, field conditions, and system performance concerns to engineering, service, contractors, consultants, building owners, and other stakeholders
Develop and deliver VRV/VRF technical training covering applications, installation, operation, maintenance, diagnostics, and troubleshooting in classroom, virtual, and field environments
Provide on-the-job training, coaching, and mentorship to service technicians, supervisors, technical support analysts, and other technical personnel to strengthen field capability and develop future technical resources
Develop, review, and improve technical training content, application resources, service documentation, troubleshooting tools, and knowledge-management resources
Analyze product, system, component, and field-support data to identify trends, recurring issues, knowledge gaps, and opportunities for product, service, and process improvement
Lead and support technical projects and strategic initiatives that advance departmental and organizational objectives
Serve as the technical liaison between Daikin Applied and Daikin North America for VRV/VRF products, coordinating product information, technical updates, new technologies, field feedback, best practices, and market requirements
Build productive relationships across Daikin Applied, Daikin North America, customers, contractors, engineers, and MOR service organizations to improve technical coordination and field support
Apply an understanding of Daikin Applied's business objectives, customer needs, installed base, and market strategy to support product adoption, technical capability, customer retention, and business growth
What’s in it for you:
The ability to make an impact and shape your career with a company that is passionate about growth
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
Minimum Qualifications
Associate’s Degree or 2 year degree from college or technical school
6-8 + years with VRV related experience and or training
Advanced knowledge of commercial Daikin VRV/VRF systems, including applications, system design, controls, operation, installation, commissioning, troubleshooting, and maintenance
Experience in technical service, applications engineering, technical training, or product support involving commercial VRV/VRF systems
Demonstrated ability to diagnose complex system performance issues, determine root causes, and develop practical technical solutions
Strong understanding of VRV/VRF application and design principles, including equipment selection, piping, controls, installation requirements, and system commissioning
Ability to interpret technical data, operating conditions, customer requirements, and field information to identify trends and recommend corrective actions or process improvements
Strong written and verbal communication skills with the ability to explain technical information to service technicians, customers, contractors, consulting engineers, sales teams, and other business partners
Ability to develop and deliver technical instruction in classroom, virtual, and field environments for audiences with varying levels of technical experience
Strong critical thinking and decision-making skills with the ability to independently evaluate technical issues and make sound recommendations
Strong collaboration and relationship-building skills with the ability to work effectively across service, sales, engineering, training, product support, and external organizations
Ability to work independently, manage multiple technical priorities, document using write smart practices, and respond effectively to changing business and customer needs
Understanding of Daikin Applied business operations, customer support processes, and market objectives, or the ability to develop that knowledge quickly
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Visio
Work visa sponsorship is not available for this position
Preferred Qualifications: Demonstrated ability to influence technical and business decisions across cross-functional teams without direct authority
Experience supporting the introduction, adoption, and continued growth of new products and technologies
Ability to serve as a trusted technical advisor and subject matter expert for internal teams, customers, and business partners
Experience collaborating with engineering, manufacturing, product management, training, sales, and field service organizations to improve product performance, serviceability, and customer experience
Demonstrated ability to identify recurring technical and operational trends, recommend improvements, and support continuous improvement initiatives
Experience leading technical projects, programs, or strategic initiatives from development through implementation and field adoption
Experience developing technical standards, best practices, escalation processes, or knowledge-management resources that can be applied across multiple teams or locations
Ability to mentor and develop technical personnel, including future subject matter experts, trainers, and technical support resources
Experience supporting national or multi-regional technical organizations and coordinating technical resources across multiple locations
Ability to translate field experience, technical data, and customer feedback into recommendations for product development, training, field support, and business planning
Experience documenting technical cases