About the role
Pay: $15.00 to $15.00 per hour
Description JOB SUMMARY: The Representative, Guest Experience Customer Service plays a key role in creating a welcoming and memorable experience for all Dallas Arboretum guests. This position provides high-quality customer support via phone call, assists with ticketing and general inquiries, and upholds departmental standards and Arboretum policies. This role is telework eligible, while maintaining availability for required onsite meetings and support. This is a Seasonal position.
ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO
:
Provide friendly, professional, and courteous service to guests over the phone
Assist guests with ticket purchases, reservations, and related inquiries
Respond to general questions regarding the garden, events, memberships, and policies
Accurately communicate and consistently enforce Dallas Arboretum policies and procedures
Troubleshoot and resolve guest concerns while maintaining a positive and solution-oriented approach
Utilize computer systems and ticketing platforms to manage guest transactions and information
Collaborate with team members and supervisors to ensure exceptional guest service standards
Perform additional duties as assigned to support Guest Experience and organizational needs
Requirements
SKILLS AND QUALIFICATIONS
Required Qualifications
High school diploma or G.E.D.
Excellent verbal and written communication skills
Strong customer service and interpersonal skills with a guest-focused mindset
Proficiency with computers, including Microsoft Office products
Ability to multitask and remain calm and professional in a fast-paced environment
Preferred Qualifications
Prior customer service or guest relations experience
Experience handling customer inquiries
Ability to work a rotating schedule, including weekends, holidays, and seasonal evening hours
Telework Requirements
This position is eligible for telework; however, candidates must reside within the
Dallas–Fort Worth Metroplex
Availability to attend required meetings, training sessions, or support shifts onsite at the Dallas Arboretum is mandatory