About the role
Major & Complex Loss Adjuster (Desk-Based)
Remote | Major Loss Team
- Do you thrive on solving complex challenges from wherever you work best?
- At Davies, we're not just handling claims, we're helping people rebuild their lives after some of their most significant losses. As part of our Major & Complex Loss team, you'll use your technical expertise to manage high-value and technically demanding property claims, all while working remotely within a supportive, collaborative, and market-leading environment.
- If you're an experienced Loss Adjuster who enjoys autonomy, technical complexity, and delivering exceptional customer outcomes, this could be your next career move.
- As a Major & Complex Desk-Based Loss Adjuster, you'll take ownership of a portfolio of high-net-worth, major loss, and technically complex property claims, including significant escape of oil and other specialist losses.
- Working closely with clients, brokers, policyholders, and industry professionals, you'll drive claims to resolution while maintaining the highest standards of technical accuracy and customer service.
- This is an opportunity to utilise your expertise on some of the most challenging claims in the market without the need for extensive travel.
- Managing a portfolio of major, complex, and high-net-worth property claims from instruction through to settlement
- Delivering exceptional service levels in line with client expectations and demanding technical standards
- Proactively progressing claims while maintaining strong control of costs, timescales, and customer outcomes
- Producing clear, accurate, and high-quality reports and recommendations
- Building trusted relationships with insurers, brokers, policyholders, and internal stakeholders
- Ensuring compliance with company procedures and client-specific requirements
- Achieving key performance and quality targets while maintaining excellent customer service standards
- #INDUKI
- We're looking for a confident and technically capable adjuster who thrives in a fast-paced environment and enjoys tackling complex claims challenges. Essential Experience & Skills
Experience within a loss adjusting practice or insurer environment
Significant exposure to major loss and complex property claims
Strong technical property claims knowledge with a proven track record of successful claim resolution
Excellent communication and relationship-building skills
Ability to make sound decisions and manage competing priorities effectively
Self-motivated, resilient, and comfortable working autonomously
Adaptable and flexible in a changing and evolving claims environment
A passion for delivering outstanding customer experiences
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan