Systems Administrator

About the Role

Systems Administrators support the stability, security, and efficiency of internal technology systems. This role serves as a front-line IT operations contributor, responsible for ownership of day-to-day system administration tasks, end-user support, and infrastructure.
Systems Administrators are professionals who:
Possess strong foundational IT knowledge
Demonstrate curiosity and problem-solving ability
Follow documented processes and security standards
Grow toward broader systems and cloud responsibilities over time
Anticipate problems before they arise, and design solutions that scale as the company grows
The role requires strong interpersonal skills and the ability to communicate effectively with employees across departments and seniority levels.
What You’ll Own

Provide Reliable, Secure Technology for Employees o Maintain the office and remote networking connectivity within ≥ 99.5% uptime
Monitor and respond to system alerts and user-reported incidents
Investigate and document incident related root cause analyses
Escalate complex or systemic issues appropriately
Support scheduled maintenance, upgrades, and patching activities
Maintain endpoint, server, and SaaS systems o Assist with procurement, setup, deployment, and retrieval of equipment
Maintain accurate asset inventory records and conduct periodic inventory audits o Support hardware refresh, disposal, and secure decommissioning
Deliver High Quality Employee Support (ITSM)
Respond to IT service requests and incidents via ticketing system
Meet or exceed defined SLA response and resolution targets
Troubleshoot hardware, operating systems, applications, and connectivity issues
Provide clear instructions and compassionate support to all users
Identify recurring issues and propose preventative improvements
Champion safe AI experimentation and hardening, both in IT and throughout the company
Secure Access, Identity, and Endpoint Management
Perform user onboarding/offboarding tasks following documented procedures
Manage user access in accordance with least-privilege principles
Assist with:
Microsoft Entra ID (Azure AD) / Active Directory
Email, collaboration, and SaaS access
Support device provisioning, encryption, patching, and asset tracking
Verify compliance with security baselines and company policies
Provide Corporate IT Documentation and Knowledge Sharing
Maintain and update internal IT documentation (ex: runbooks, SOPs, Sharepoint files)
Create and refine end-user self-service articles and troubleshooting guides
Contribute to standardized onboarding and support processes
Follow change and documentation standards
What You Bring

Experience with system installation, configuration, and analysis
Strong problem-solving and troubleshooting aptitude
Customer-service mindset
Outstanding communication skills, both written and verbal
Ability to work independently, prioritize responsibilities, meet deadlines, and work well under pressure
Proficiency in the English language
Professional discretion and data confidentiality awareness
Work requires the ability to lift 30 to 50 pounds on a regular basis
Associates or BSc/BA in Computer Science, IT, or related field preferred OR equivlent hands-on experience
Technical Skills

Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, AD, EntraID)
TCP/IP, Wi-Fi, DNS, DHCP, VPN client support concepts
Scripting authoring and execution fundamentals (ex: Powershell, Bash, etc)
REST integration concepts
Identity management and SSO support
Familiarity with SaaS administration concepts
Basic understanding of cloud service models (IaaS, PaaS, SaaS)
Endpoint security and antivirus concepts
Phishing awareness and reporting support
Data handling and acceptable use policies
Benefits & Perks

We know people do their best work when they feel supported.

That’s

• why we offer benefits and
• perks
• that help our employees take care of themselves, stay connected, and continue growing in and outside of work.

Competitive compensation and performance-based incentives.
Comprehensive health and wellness benefits.
Flexible work environment with opportunities for remote or hybrid work.
Professional development, learning, and certification support.
Collaborative, high-growth culture with opportunities to make a meaningful impact.
Paid time off, company holidays, and employee recognition programs.

Why Decisions

• At Decisions, we help organizations make work easier through intelligent process orchestration. Our platform brings workflows, rules, approvals, and AI together so teams can simplify complex processes, move faster, and focus on the work that matters most. Behind that platform is a team of curious, collaborative people who take ownership, support one another, and care about creating real impact for our customers. If
• you’re
• excited by meaningful work, smart teammates, and opportunities to grow, Decisions could be
• a great place
• for you.