About the role
Description
Description
This position supports the Operations Manager and team by managing the daily logistics of fuel, and lube deliveries — scheduling loads, coordinating driver routes, and tracking shipments — while also handling the office administrative functions that keep the branch running smoothly. This is a hybrid role that touches sales, operations, and accounting, and requires occasional travel. Responsibilities
Logistics
& Dispatch
Schedule fuel/propane/lube truck loads and manage daily delivery routes and schedules for drivers
Track fuel/propane/lube shipments to ensure all customer requirements are met
Manage system and status updates to ensure visibility of all shipments
Monitor and validate accuracy of deliveries
Understand and enforce DOT regulations
Assist in establishing and evaluating driver performance
Recommend disciplinary decisions, hiring, coaching, and other employment status actions to the management team
Customer & Office Support
Manage key customer-related functions: processing credit applications, inputting new customer accounts, receiving and processing payments
Coordinate with the sales team on order pricing and terms
Maintain a proactive approach to customer complaints, expedite requests, and other customer issues
Provide feedback reports to the Corporate Office and Supervisor regarding customer contacts
Input data into company systems accurately and run database reporting
Assist the billing team with related customer, order, or paperwork requests and by invoicing customers, uploading documents into the assigned portals and handling disputes as necessary.
Carry out general administrative duties (answering phones, filing, scanning, etc.) as needed
Adhere to and encourage compliance with company policies and procedures
Perform other tasks as required or assigned by the Branch Manager
Requirements
QUALIFICATIONS/POSITION REQUIREMENTS
Experience coordinating delivery schedules, dispatch, or logistics operations preferred
Knowledge of DOT regulations and compliance requirements
Exceptional customer service skills and strong interpersonal presence
Excellent written and verbal communication skills
Ability to prioritize work and apply independent judgment, especially under time-sensitive delivery demands
Advanced proficiency in Microsoft Office (Excel); comfort with dispatch/routing or database systems
Knowledge of common business practices relating to purchase, pricing, terms, shipment, taxes, and payment for products and services
Self-motivated and results-oriented, with strong organizational skills
Oil & gas or fuel distribution industry experience a plus
Willing to work outside regular business hours, including weekends, as needed
Requirements
Requirements
QUALIFICATIONS/POSITION REQUIREMENTS
Experience coordinating delivery schedules, dispatch, or logistics operations preferred
Knowledge of DOT regulations and compliance requirements
Exceptional customer service skills and strong interpersonal presence
Excellent written and verbal communication skills
Ability to prioritize work and apply independent judgment, especially under time-sensitive delivery demands
Advanced proficiency in Microsoft Office (Excel); comfort with dispatch/routing or database systems
Knowledge of common business practices relating to purchase, pricing, terms, shipment, taxes, and payment for products and services
Self-motivated and results-oriented, with strong organizational skills
Oil & gas or fuel distribution industry experience a plus
Willing to work outside regular business hours, including weekends, as needed