About the role
Salary: £39959.00 to £48117.00
We are seeking to
recruit a part-time Complaints Investigation Officer (18.75 hours per week).
To investigate
the care, treatment and support in place when complaints have been made in
order to inform improvement in the safety and quality of services provided by
the Trust.
To facilitate
timely and inclusive case specific investigations; to establish the facts,
identify possible contributory or causal factors, highlight resultant learning,
consider improvements required and recommendations from the reports of reviews
undertaken.
To undertake
complaints investigations as set out in the Local Authority Social Services and
National Health Service Complaints (England) Regulations 2009.
Liaise with
those affected by complaints and their carers (meeting with
managers/practitioners/clinicians/relatives following complaints to consider
issues arising, learning resulting and service responses required).
To coordinate
the Trusts response in relation to complaints, ensuring that final response
letters are produced to a high standard and in the agreed timescales.
Please see the attached Job Description and Person Specification which will provide further information on this role.