About the role
Pay: $17.00 to $19.00 per hour
About the role
Digs Long Grove, a premier dog daycare and boarding kennel, is seeking
enthusiastic, motivated, hospitality-minded Front Desk Associate
to join our front desk team. We are looking for reliable, organized individuals with a passion for elevated customer service and hands-on animal care.
The ideal candidate is friendly, warm, courteous, and professional, with the ability to interact confidently with people of all ages, as well as dogs and cats. A strong work ethic, upbeat attitude, and attention to detail are essential.
Position Overview
This is a
hands-on position
that supports the daily flow of business while delivering an exceptional experience for clients and their pets.
Responsibilities
Providing outstanding customer service and exceeding client expectations
Maintaining a clean, organized, and welcoming lobby and front desk area
Following all standard operating procedures
Managing check-ins, scheduling, and POS transactions
Handling dogs of all sizes and energy levels, including large and boisterous dogs
Assisting with animal care
Communicating clearly and professionally with clients and team members
Qualifications
Preferred Experience
Experience working with dogs
Comfort handling large, energetic dogs
Prior hotel front desk, reception, scheduling, or check-in desk experience is a plus
Basic canine behavior knowledge
Ideal Candidates Will Have
Strong customer service and reception skills
Excellent verbal and written communication
Organized, task-oriented, and detail-oriented
Reliable with strong time management skills
A welcoming disposition and positive attitude
Genuine love and respect for all animals
What to Expect When Applying
Phone screening regarding your application.
An in-person interview to meet the team, tour the location, and get a glimpse of what your day-to-day will be like.
Orientation and training classes covering company policies, procedures, dog body language, and behavior.
What We Offer
At Digs, we take care of our pack. Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match. At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success. Many locations also offer teammates discounted DayPlay as a little extra perk.
Digs Dog Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply.
About Digs Long Grove
Digs Long Grove is a premium dog care company offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide. We're built on a simple belief: every pup deserves to feel safe, loved, and at home — and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it.