Business Solutions Associate

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
Business Solutions Associate
Diptyque – Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris’ 5th arrondissement at 34 Boulevard Saint Germain.
The
Business Solutions Associate
supports the Business Solutions team in delivering, maintaining, and improving critical business applications across retail, e-commerce, finance, and supply chain operations.
Reporting to the Business Solutions Manager, this role focuses on
execution, coordination, and operational support
across systems such as ERP, POS, EDI, and related integrations. The Associate plays a key role in ensuring system stability, supporting users, and driving continuous improvement initiatives.
The current job description may not fully capture the scope and expectations of the role, which may include additional responsibilities as assigned.
Key Accountabilities and Responsibilities

Business Applications Support & Operations
Provide day-to-day support across core business applications (ERP, POS, EDI, and other integrated systems)
Act as first-level business support when issues are not covered by external partners
Track, triage, and follow up on tickets with external vendors and internal stakeholders
Communicate effectively with users regarding issue status, resolution timelines, and workaround
Examples:
Inventory period closing support, reconciliation activities, and operational adjustments
POS user management and troubleshooting reporting discrepancies
Monitoring invoice or transaction status across financial systems
Incident Management & Vendor Coordination
Coordinate issue resolution with external partners (e.g., ERP, POS, EDI vendors)
Escalate critical issues to the Business Solutions Manager when required
Ensure timely follow-up and accountability from vendors
Maintain clear documentation of recurring issues and resolutions
Continuous Improvement & Enhancements
Support small to medium initiatives and system enhancements
Perform testing, validation, and coordination for system updates and improvements
Investigate recurring issues and propose improvement actions
Contribute to process optimization and system efficiency
Examples:
NAV improvements (fields, dimensions, workflows)
Reporting enhancements and process automation
Ongoing improvements in warehouse or retail processes
Solution Coordination (ERP/POS/EDI/Interfaces)
Assist in maintaining and improving core business systems:
ERP (NAV and integrations with WMS)
POS systems
EDI and data exchange flows
Coordinate enhancements, testing, and documentation activities
Support master data updates (customers, vendors, items)
Ensure alignment between systems and business processes
Interface Monitoring & Data Integrity
Monitor system interfaces and data flows
Identify anomalies, investigate root causes, and coordinate resolution
Ensure data accuracy across systems and support reconciliation efforts
Contribute to maintaining monitoring tools and reporting
Project Support
Support the Business Solutions Manager in project execution and delivery
Coordinate tasks, track progress, and assist with documentation
Participate in testing cycles (UAT), deployments, and business rollouts
Requirements and Qualifications

Experience
Bachelor’s degree in Information Systems, Business Administration, Finance, or related fields
2–5 years of experience in business systems, IT applications, or functional support roles
Experience in retail, e-commerce, or supply chain environments is a plus
Technical & Functional Skills
Familiarity with ERP systems (e.g., Microsoft Dynamics NAV or similar)
Understanding of POS, EDI, or system integrations is a plus
Strong analytical and troubleshooting skills
Ability to manage multiple tasks and priorities in parallel
Soft Skills
Strong communication skills with both technical and business stakeholders
Structured, detail-oriented, and proactive approach
Ability to work in a fast-paced, multi-vendor environment
Ownership mindset with strong follow-through
Key Success Factors
Ability to
drive issues to resolution and hold vendors accountable
Strong
operational rigor and attention to detail
(critical in your environment)
Effective coordination across business teams and external partners
Continuous focus on
process improvement and system reliability
Position Scope & Evolution
This role is designed to grow over time depending on experience and performance, with potential progression towards:
Increased ownership of specific applications (ERP, POS, EDI)
Lead role on small to mid-size projects
Expanded involvement in business solution strategy
Diptyque Commitment

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

The salary offered will be determined based on candidates’ relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.

Diptyque is committed to diversity in all its forms and considers each application carefully.