About the role

Position Summary

Direct Supply is building the future of healthcare technology with industry-leading products,
solutions
and platforms to help improve the lives of millions of seniors and those who care for them.
In the Project Associate position,
you'll
coordinate customer bid and project activities, ensuring bids are delivered accurately, on time and in alignment with Direct Supply's quality and brand standards.

You'll

oversee project fulfillment by coordinating service providers, managing project
timelines
and helping ensure projects are completed as planned. Working closely with customers, service
providers
and internal teams,
you'll
provide proactive communication and coordination to deliver a seamless customer experience and successful project outcomes.

Skills Needed

Systems Thinking & Problem Solving

Identify

the right problems to solve by understanding the broader system – customers, stakeholders, processes, data, technology, and AI. Connect root causes, dependencies, tradeoffs, and upstream and downstream effects to develop practical, scalable solutions that improve the whole.

Apply Judgment

Make sound decisions by evaluating data, context, assumptions, risk, and outcomes. Critically assess ideas and AI-generated outputs, consider interdependencies, voice a clear point of view, and own the results and impact.

Create & Shape Ideas

Generate, test, and develop

new ideas

into useful, high-quality solutions and experiences. Use creativity, curiosity, technology, and different perspectives to see around the corner,

innovate

and develop ideas into outcomes that create value and scale.

Influence & Collaborate

Build

trust, communicate clearly, and work across boundaries to drive action and shared outcomes.

Seek

and integrate different perspectives, contribute ideas, work through dependencies, and help teams make progress together through change and ambiguity.

Learn & Adapt

Continuously

grow and adapt as technology, customer needs, roles, and work systems evolve. Stay curious, learn beyond your core specialty, experiment with

new approaches , use AI to accelerate learning, and improve through feedback and setbacks.

What

You’ll

Do and Impact

Coordinate customer bid activities by partnering with technical experts to define project scope, develop
accurate
quotes
and deliver
timely
bid proposals.
Collaborate with Building Services Consultants, Building Services Specialists, service
providers
and suppliers to ensure
accurate
pricing,
scope
and equipment recommendations.
Procure equipment by obtaining pricing, coordinating with
suppliers
and
identifying
cost-saving opportunities through Direct Supply solutions.
Manage project fulfillment by coordinating service providers, tracking project
milestones
and ensuring projects are completed on time.
Communicate project updates, timelines and change orders with customers, service
providers
and internal teams to ensure a seamless project experience.
Place and track equipment orders to support successful project execution and on-time delivery.
Resolve project issues proactively while minimizing
financial impact
and
maintaining
a high level
of customer satisfaction.
Provide customers with project closeout documentation, including warranty information and startup materials.
Partner across Operations, Sourcing,

Sales

and Marketing to strengthen cross-functional collaboration and enhance
the customer
experience.
Support continuous improvement initiatives that optimize processes, strengthen the service provider
network
and improve operational efficiency.
Train,
mentor
and support new Partners to build capability and promote consistent execution.

Experience

Bachelor’s Degree

1-3 years of project fulfillment-related experience

High degree of customer focus and customer service experience

Additional Items of Interest

General knowledge and understanding of long-term care and senior living products and equipment

Project Associate-TELS