Supervisory Operations Specialist

Salary: $117,962.00 to $153,354.00 Per Year

The Supervisory Operations Specialist position is located in the Superior Court of the District of Columbia, Special Operations Division. The Special Operations Division's mission is to provide the highest quality service to the Courts and the public through efficiency, professionalism, and innovation. The incumbent is responsible for directing the day-to-day operations of assigned programs and overseeing the effective administration and management of programs and contracts.

Major duties

Description of Major Duties Provides supervision and oversight of assigned employees and program operations, including but not limited to the Supervised Visitation Program, Child Care Center, and Superior Court Library, ensuring service delivery, compliance, achievement of program goals, and a safe and productive work environment. Oversees the employee performance management process; provides ongoing feedback, coaching, and recognition; documents and addresses performance concerns; and makes recommendations for action in accordance with Court policy. Monitors and certifies time and attendance. Determines staffing needs, establishes work schedules, and approves leave requests based on operational requirements. Leads recruitment and selection activities and makes recommendations regarding appointments, promotions, and separations. Assesses employee training and development needs and identifies, recommends, and implements opportunities to enhance employee knowledge, skills, and performance. Manages assigned contracts and grant-funded programs. Serves as the Contracting Officer's Technical Representative (COTR), and monitors contractor performance, and compliance with grant-funded program compliance and requirements by tracking outcomes, expenditures, and preparing narrative, statistical, and financial reports. Conducts continuous assessments of program operations, business processes, and service delivery models; identifies trends and opportunities for improvement; and initiates and implements processes, programs, and projects designed to improve efficiency, effectiveness, and customer service. Establishes and maintains effective working relationships with judicial officers, Court personnel, government agencies, contractors, attorneys, community organizations, and other stakeholders to support program objectives and enhance service delivery. Represents assigned programs in Court committees, meetings, work groups, and special projects related to program operations, process improvement, strategic initiatives, and other assignments as directed by the Director. Apply effective leadership and management principles consistent with the Court's talent philosophy by fostering a high performing, engaged, and inclusive workforce. Promotes accountability, professional growth, employee development, recognition, and continuous improvement through effective communication, coaching, mentoring, and support.

Qualifications

A bachelor's degree and a minimum of five (5) years of administrative experience supporting a major program or agency operation, of which two years (2) must be in a position requiring data collection, analysis, and reporting; researching, analyzing, interpreting, or drafting business process documents. Two (2) years of supervisory experience is required. Graduation from the Courts' Management Training Program may substitute for one (1) year of supervisory experience (You must provide documentation of your management training (i.e. copy of certificate) with your application. The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts' values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.