About the role
Salary: £12.71 an hour
The telephonists are responsible for all of the first
contact telephone work for the practice following the centralisation of the
telephone system to release reception staff to deal with patients face to face.
The telephonists will work as one team, answering the telephone, taking
appointment requests, answering queries, reception navigation and passing on
test results and messages to patients on behalf of the clinical team. This is a
back office function with very limited face to face contact with patients.
· Telephone calls are answered promptly and clearly and in line with the practice protocol