Dual Marriott Brand Housekeeping Manager

Description

Dual Marriott Brand Housekeeping Manager

• Job Code: #402030
• Department: Rooms
• Reports To: AGM/GM
• FLSA: Exempt
• Job Summary: The Dual Marriott Brand Housekeeping Manager is responsible for overseeing the housekeeping departments at the
• Springhill Suites Tulsa South and Residence Inn Tulsa South , ensuring the highest standards of cleanliness, presentation, and service in guest rooms, public areas, and back-of-house spaces. This leadership role includes managing staff, controlling budgets, coordinating with other departments, and upholding both hotel’s brand standards and guest satisfaction goals.
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Key Responsibilities

• Operational Management: Supervise daily operations of the housekeeping departments.
• Ensure rooms and public areas are cleaned and maintained to hotel standards.
• Conduct regular inspections of guest rooms, public areas, and laundry facilities.
• Implement procedures for lost and found items, linen handling, and sanitation.
• Staff Management: Hire, train, schedule, and evaluate housekeeping staff.
• Assign tasks and ensure optimal staffing levels for efficient operations.
• Provide ongoing coaching and development to team members.
• Ensure compliance with safety, hygiene, and labor regulations.
• Inventory and Budget Control: Manage supplies and linen inventory; place orders as needed.
• Monitor housekeeping expenses and assist in budget preparation.
• Implement cost control measures without compromising service quality.
• Guest Service: Respond promptly to guest complaints and requests.
• Ensure all housekeeping staff uphold excellent customer service standards.
• Work closely with the front office to coordinate room status updates.
• Administration: Maintain accurate records of schedules, inspections, inventory, and maintenance needs.
• Prepare reports on department performance, occupancy, and housekeeping status.
• Collaborate with other departments, including Maintenance.
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• Education & Experience: Degree or diploma in Hospitality Management or related field preferred but not required
• Minimum 3–5 years of housekeeping supervisory experience in a hotel environment.
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• Work Conditions: Fast-paced hospitality environment.
• Requires standing, walking, and physical activity throughout shift.
• Will be required to work weekends, holidays, and flexible hours.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Requirements

• Qualifications: Proven experience as an Executive Housekeeper or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of cleaning procedures, supplies, equipment, and OSHA standards.
• Proficient in MS Office and hotel management software (e.g., Opera, PMS).