GP Practice Receptionist/ Care Navigator

Salary: £12.90 an hour

We are looking for an enthusiastic individual with good communication skills who enjoys providing an excellent service to a wide range of people, by phone and face to face. As a GP Receptionist/Care Navigator you will arrange appointments, answers queries, input data and signpost people to the appropriate services in our busy GP Surgery. Working closely with the GP team, you will ensure that everyone who contacts us receives the appropriate care.

Welcoming patients to the surgery Booking appointments Answering queries Working with the duty doctor to identify the appropriate treatment for patients Gathering information for the Duty Doctor Signposting patients to services and other organisations Entering information onto patient records Printing letters and forms Taking messages

Greeting patients and visitors to the Practice, providing a
high standard of customer service
Answering telephone calls, ensuring calls are documented and directed appropriately
Gathering information from patients to pass on to the Duty Doctor
Booking,
amending and cancelling patient appointments
Signposting patients to the most suitable services including self-care and patient education events offered by the Practice
Ensuring patient records are maintained on SystmOne
Dealing with queries and concerns raised by patients
Working collaboratively with other members of the Practice Team to support the patient experience when contacting or visiting the
Practice