About the role
Qualification
- 12+ years of overall experience , including at least 5–7 years of hands-on experience with Oracle Fusion SCM Cloud .
- Experience working at onsite /onshore role 5+ year.
Experience working directly and professionally with
BPO’s, business users, and other key stakeholders
to understand requirements, resolve issues, and drive successful outcomes.
Job Responsibilities
Lead Oracle Fusion Cloud and Oracle EBS SCM application support, configuration, enhancements, and continuous improvement initiatives.
Provide functional expertise across key SCM modules, including
Order Management, Inventory, Purchasing, Procurement, Manufacturing, ASCP/Planning, PIM, Cost Management, and expertise on OTM/ GTM will be an added advantage.
Lead
business requirements gathering, process analysis, fit-gap analysis, and functional solution design
.
Provide timely resolution and support for
production incidents, service requests, and defects
within defined
SLAs.
Troubleshoot complex functional and integration issues and coordinate with technical teams and other subject-matter experts to drive resolution.
Perform root cause analysis (RCA) for incidents and recurring production issues and recommend preventive measures and long-term solutions.
Coordinate with Oracle Support on critical production issues, service requests, and escalations.
Review Oracle quarterly updates , assess business Impacts and system impacts, evaluate new features, and identify opportunities for process improvement and optimization.
Support the Oracle Redwood UI transition , including feature assessment, configuration, testing, demonstrations, adoption, and end-user guidance.
Evaluate and recommend relevant
Oracle-delivered AI and automation capabilities
applicable to SCM business processes.
Develop and maintain
functional documentation, test scripts, SOPs, process flows, and user training materials
.
Conduct
customer demonstrations, workshops, training sessions, and knowledge-transfer activities
for business and support teams.
Participate in
Knowledge Transfer from Implementation Team
and support Application.
Identify opportunities for
business process improvements, system optimization, and enhanced utilization
of implemented Oracle SCM solutions.