About the role
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits,
Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
The Business Analyst Associate Director is a senior Business Analyst role within the Enterprise Client Operations (ECO) Department, responsible for leading complex business analysis across operational readiness and client-impacting technical change initiatives. The role acts as a strategic bridge between stakeholders, data, technology teams and operational execution, setting the direction for business analysis activities and translating complex business and technical requirements into clear deliverables, analysis outputs and decision-ready insights. The position also provides direct line management, coaching and leadership for the Business Analyst team and is accountable for the development, quality and continuous improvement of the BA capability.
Your Primary Responsibilities
SPECIFIC RESPONSIBILITIES
Lead complex BA workstreams
across high-impact operational readiness and client-impacting technical change initiatives, particularly where multiple business lines, ECO functions, Technology teams or dependencies need to be aligned
Shape analysis and delivery approach for ambiguous or technically complex initiatives, defining how data, requirements, process design, client tracking capabilities and reporting will support successful outcomes
Own requirements analysis
for complex business and technical changes, gathering, analysing and validating requirements and converting them into practical delivery actions and recommendations
Lead data acquisition, validation and insight
by coordinating extracts from key stakeholders, challenging data quality, resolving inconsistencies and ensuring outputs are complete, controlled and decision-ready
Develop client tracking capabilities
including client analysis, tracking datasets, exception reporting and reporting outputs that provide transparency across client impact, readiness, progress and risk
Conduct complex Operations Impact Assessments
documenting outcomes in alignment materials, identifying operational readiness deliverables and capturing required tasks, dependencies and updates in JIRA
Lead operational process design
by documenting end-to-end processes, defining ownership, confirming hand-offs and ensuring deliverables are embedded for transition to BAU
Own Operational Readiness UAT approach
by defining test coverage, creating test scripts, coordinating operational users and ensuring outcomes are evidenced and ready for implementation or closure
Influence senior stakeholders
by presenting clear analysis, options and recommendations that support decisions, escalation management and delivery confidence
Line manage Business Analysts
including day-to-day prioritisation, coaching, development planning, performance input, workload balancing and quality oversight of BA outputs
Own BA capability development
by defining standards, methodologies and ways of working, improving role clarity, strengthening data quality controls and driving continuous improvement across the BA function
LEADERSHIP COMPETENCIES
Analytical Leadership
- Leads analysis through ambiguity, applies structured thinking to complex problems and turns technical and operational information into clear actions and decisions.
Data Quality & Insight
- Sets high standards for data accuracy, validation and traceability, ensuring analysis and reporting are reliable, complete and decision-ready.
Stakeholder Influence -
Builds credibility with Product, Technology, EPMO and ECO stakeholders, influencing alignment and presenting recommendations clearly to senior audiences.
Coaching & Capability
- Develops BA capability through coaching, feedback, knowledge sharing and consistent standards across tools, processes and deliverables.
Qualifications
- Minimum of 8 years of related experience, including business analysis, data analysis, project delivery, operational readiness, and complex cross-functional change initiatives
- Bachelor’s degree required; advanced degree (master’s, MBA, or equivalent experience) is a plus.
Talents Needed for Success
Experience in the Financial Services industry preferred
- Previous direct line management, coaching or formal people leadership experience
- Business analysis certification such as BCS Business Analysis, IIBA CBAP, or equivalent preferred
- PRINCE2, PMP, Agile, Scrum, or related delivery certification beneficial
- We offer top class training and development for you to be an asset in our organization!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.