About the role
Responsible for delivering friendly, courteous service while maintaining cleanliness in assigned areas. The Utility Porter performs deep cleaning, scrubbing, polishing, and other labor-intensive tasks across the casino floor, including areas above six feet. Duties include trash removal, window cleaning, and operating ladders, lifts, and motorized equipment.
This role requires a strong commitment to customer service and adherence to Service Standards, Safety Procedures, and Standard Operating Procedures.
Monitor casino floor, stairways, mirrors, glass, and assigned areas to ensure cleanliness and quality standards are met
Service assigned areas daily, including vacuuming, restroom cleaning, emptying ash/trash receptacles, dusting, polishing, and sweeping
Clean and maintain restrooms, including sinks, mirrors, walls, and fixtures
Ensure restrooms remain clean, stocked, and orderly at all times
Perform full cleaning of the casino floor, including vacuuming, gaming tables, and carpet shampooing
Retrieve necessary cleaning supplies and notify management when inventory needs replenishment
Respond promptly and safely to biohazard situations (e.g., blood, bodily fluids)
Maintain cleaning equipment and supplies in a safe and sanitary condition
Report maintenance issues and emergency repairs to the Supervisor immediately
Safeguard sensitive and privileged information
Submit all Lost & Found items to Security in a timely manner
Follow all safety guidelines and properly use personal protective equipment (PPE)
Comply with all departmental policies, procedures, and service standards
Attend required training sessions and participate in pre-shift meetings
Complete additional duties as assigned by management
Ability to receive instructions and hear inquiries from guests, clients, or staff.
Ability to maintain a consistent pace throughout the shift.
Must be 21 years of age or older
Proficient in English verbal and written in a professional manner.
Flexible to work various shifts, weekends, and holidays.
Prior professional cleaning experience preferred.
Union referral card required.
ADDITIONAL REQUIREMENTS
Ability to push and pull up to 300 pounds.
Ability to lift and carry objects up to 70 pounds.
Ability to bend, stoop, twist, reach, and kneel repetitively.
Safely work with provided cleaning chemical and equipment.
Ascend and descend stairs and maintain equilibrium for an extended period
Must be able to work from a standing position and/or walking motion for extended period
Ability to work in a smoking and pet-friendly environment
Work requires visual abilities needed to safely operate motorized equipment.