About the role
Description
PAY GRADE
: 19N
PAY RANGE
: $19.07 - $29.59/hour
DEPARTMENT
: Branch Operations
Experience the difference with Educational Employees Credit Union, the largest credit union in the Central California Valley. EECU promotes a positive work environment while providing outstanding member service. EECU offers an employer contribution of 6% to 401k as well as a competitive benefits package.
The ideal candidate will have a positive attitude, great member service/sales skills and previous experience in the financial industry.
Responsibilities of the position include
:
- Efficiently and accurately process transactions and records information
- Research and resolve members concerns
- Use active listening skills to develop a rapport with members in order to provide outstanding service
- Ensure that all interactions with members and prospective members are handled professionally and accurately.
- Maintain knowledgeable of credit union products and services
Requirements
Requirements of the position include
:
- A positive, upbeat attitude that affects members and teammates alike
- Ability to meet service levels & response time objectives of phone calls, emails, and other communication methods.
Previous customer service experience
- Desire to provide outstanding member service
- Ability to respond and assist customers with inquiries and/or problem resolution
- Ability to work effectively as a team member
- Strong communication and active listening skills
- Dependable (arrive to work on time as scheduled)
Spanish speaking a plus
Available to work between the hours of 6:30 a.m. to 7:15 p.m. and Saturdays between 8:30 a.m. to 1:15 p.m.