About the role
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:
Flexible shifts
– pick up shifts based on your availability, around your other commitments
Competitive pay
– Earn £13.79 per hour plus service charge, with opportunities to grow your career with Hilton.
Instant pay access
- the ability to instantly withdraw up to 40% of earned wages
Free meals on duty
– Helping you stay energised throughout your shift.
Generous holiday allowance
– Enjoy 28 days' holiday (pro-rata) including bank holidays, increasing with service.
Mental health resources
– Through our Care for All hub, Team Members have access to wellbeing resources.
Crisis Concierge
– In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
Benefits availability may vary depending on Team Member location and terms and conditions of employment.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Casual Conference & Banqueting Operations Team Leader, you’re not just providing leadership and direction for event set-up operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
Oversee event set-up and inspections:
Provide direction and oversight to the banquet set-up team, Meetings and Convention Services Managers, and Facilities Managers to ensure all event spaces are accurately prepared, meet client specifications, and are inspected on schedule
Drive seamless event turnover:
Oversee breakdown and clean-up procedures to maintain high standards of cleanliness, organization, and readiness for future functions
Uphold space presentation standards:
Guide and assist team members with tasks such as furniture care, floor maintenance, carpet cleaning, and overall banquet space presentation
Support event success:
Assist with planning, organization and execution of all banquet functions
Enhance guest experiences:
Collaborate with the Culinary and F&B Teams to monitor service and product quality, address guest feedback, resolve issues, and support improvements to the banqueting experience
Champion company culture:
Foster a diverse, high-performing team by integrating Hilton’s values into all event initiatives, creating a guest- and team member-centric environment, and leading with direct, meaningful engagement
Lead and develop the team:
Support and manage banquet/facilities team members, addressing issues promptly and encouraging a motivated, collaborative work environment
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.