About the role
RESORT: Wychnor Park Country Club
LOCATION: Burton-On-Trent, DE13 8BU
HOURS: 32 per week
SALARY: £13.09 per hour
Are you looking for a unique and exciting opportunity in the hospitality industry? Look no further! We are seeking a Housekeeping Supervisor to join our team at Wychnor Park Country Club. With a flexible working pattern and a range of incredible benefits, this is a role that offers endless opportunities for growth and success.
Reporting to the Head of Housekeeping, the main job duties will include, but are not limited to:
Supervise the Housekeeping Team and support the Head Housekeeper in the day-to-day operation of the department
Ensure all accommodation units and communal areas are cleaned and maintained to the required company standards
Allocate work effectively and monitor performance to ensure tasks are completed efficiently and to a high standard
Provide training, guidance and support to team members
Maintain adequate stocks of cleaning materials, chemicals, linen and housekeeping supplies
Conduct stock checks and assist with departmental stocktakes
Ensure compliance with all health and safety procedures, including COSHH, risk assessments and PPE requirements
Report and record accidents, incidents, maintenance issues and defects appropriately
Liaise with the Maintenance Team and external contractors regarding repairs and maintenance work
Assist with departmental administration, reporting and attending meetings in the absence of the Head Housekeeper
Review guest feedback and support initiatives that improve cleanliness standards and guest satisfaction
Communicate effectively with team members and other departments to ensure smooth resort operations
Lead by example, promote company values and contribute to a positive working environment
Undertake any other reasonable duties required to support the efficient operation of the resort
Qualifications, skills and experience required to fulfil the role include:
Housekeeping operations within a hotel, resort or hospitality environment
Cleaning methods, chemicals and equipment
Health & safety legislation, including COSHH and risk assessments
Stock control and inventory management
Guest service and quality standards
Team leadership and supervision
Training and coaching others
Organisation and time management
Attention to detail
Problem solving and decision making
Effective communication and interpersonal skills
Ability to prioritise workload and work under pressure
Basic computer skills, administration and reporting skills
Leads by example and demonstrates professionalism
Guest-focused and committed to high standards
Positive, proactive and solution-oriented
The role demands 32 hours of work per week, including weekends and Bank Holidays, on a rotating shift basis. Own transport is required due to the location of the resort.
In return for your dedication and passion, we offer a range of exceptional benefits, including:
Participation in our resort privilege program, providing access to exclusive employee discounts throughout Europe
Opportunity to earn referral bonuses through our referral program
Generous holiday entitlement, allowing you to recharge and enjoy quality time with loved ones
Access to our Employee Assistance Program (EAP), providing confidential support and guidance
Free parking, ensuring convenience and ease during your workday
Utilisation of our modern leisure facilities, promoting a healthy work-life balance
Uniform provided, ensuring a professional and polished appearance
Phenomenal training opportunities, enabling you to continuously develop and enhance your skills
Perks at Work Membership, granting you access to discounts on various products and services
At Wychnor Park Country Club, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.
Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.