About the role
DC Trainer
About Sally Beauty Holdings, Inc.
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
About the role
Associate holds the primary responsibility for training, retraining and coaching associates in distribution canter functions. This includes following standard operating procedures and other activities that affect the overall flow of products to stores and customers. Promote team building by actively participating in the development of staff. Provides training for new hires and any necessary additional training, coaching and mentoring of associates. Assists management with identifying areas for improving individual and team performance.
Responsibilities
- Conducts one on one training with new hires and provides guidance related to the process of receiving, order picking, packing, shipping and replenishment to be compliant with the standard operating procedures (SOP). Ensures proper training paperwork is completed and documented
- Works with management, leads and quality assurance (QA) to provide one on one coaching and continual training with current associates.
- Conducts observations on associates to ensure standard operating procedures are being followed and to determine the effectiveness of training programs.
- Acts as a mentor to new hires and current associates on the team.
- Ensures new policies and procedures are being followed when implemented.
- Maintains a safe work environment. Performs job functions in a safe manner. Reports any potential job hazards to management, including maintaining good housekeeping practices.
- Performs other duties as assigned or requested by management.
- Knowledge, skills & abilities requirements
- High school diploma or equivalent
Prefer prior distribution/warehouse experience
Basic computer skills
- Verbal and written communication skills
- Ability to work in a fast-paced environment with the capability to adjust to change and interruptions
- Ability to work with limited supervision Requires 1 to 2 years directly related experience or 3 years of related experience.
Strong leadership experience skills
Ability to identify training gaps in associates
Bilingual in English and Spanish/French/etc. is a plus
Competencies & attributes
Passionate Learner
actively learns; asks questions to gain further understanding; open to feedback; applies leaning to role; considers learning important and completes when assigned
Flexible & Agile Adapter
open to change, works well with little direction and finishes the task, keeps calm under pressure and doesn't dwell on the past
Talent Builder
shares knowledge with others, considers how to include others to problem solve and gain knowledge, looks for ways to acknowledge and motivate others
Effective Communicator
can articulate well when sharing information, self-aware of impact and style when communicating to engage others, asks questions and listens
Team Builder
works well with others, collaborates with a wide number of associates/teams, acts humbly when a part of a team and understands the importance of including others
Customer Focused Partner
understands the customer and shares insights, values the customer and eager to make a positive impact, holds self to a good standard of customer service
Strategic Thinker
brings new, strategic ideas to the team, actively supports strategic plans, provides additional ideas to drive improvements
Big Picture Thinker
understands how the team operates, knows how decisions could impact other teams
Results Driver
holds self to a good standard of work and delivery, manages own time and focuses on the right priorities, self-motivated, adapts easily, demonstrates grit
Problem Solver & Decision Maker
uses the right information to make decisions and take action with others to solve problems, uses good judgement to make prompt yet balanced decisions
Working conditions & physical requirements
The work environment involves everyday risks or discomforts associated with working in a warehouse environment, which requires heightened safety precautions typical of loading/receiving docks and high-volume inventory management operations, e.g., use of safe work practices with light to heavy equipment, while utilizing forklifts and pallet jacks, avoidance of trips and falls, observance of fire regulations, etc. Exposure to occasional fumes and odors and/or temperature fluctuations (25 degrees to 105 degrees Fahrenheit) is possible.
The position requires some physical exertion and the able to perform the basic lifting and system tasks for all warehouse functions and departments including receiving, put away, picking, packing, cycle counting, order checking and shipping. The work requires the repetitively lifting of cartons weighing 10 to 55 pounds, standing/walking for 6 to 12 hours a day, and climbing up and down stairs and ladders.