About the role
Salary: £12.71 an hour
The ideal
candidate will have a positive and calm manner, be compassionate, patient, understanding
and courteous, be well organised and able to work systemically and efficiently
whilst following procedures and protocols closely. They will be patient focused
with a can-do attitude, a people person, projecting a positive and friendly
image to patients and visitors, with an excellent phone manner. They will have
good IT skills and able to work under pressure in a busy environment. Be able
to communicate clearly and effectively with patients, staff, other primary care
services, secondary care and other associated healthcare agencies face-to-face,
over the telephone or via email.
The secretarial administrator provides a wide range of essential secretarial, administrative and organisational support within the Practice for patients and our multidisciplinary team to ensure a smooth day-to-day operation. Secretarial administrators are responsible for but not limited to handling patient communications and requests, maintaining accurate records, processing correspondents (electronic and hard copy), processing onward referrals (eRS), coordinating with our multidisciplinary team and external organisations (secondary care, community services) and more in accordance with the Practice, NHS, GDPR, and confidentiality regulations and policies.
Patient Services