About the role
Overview
We are looking for positive, upbeat, energetic individuals to join our team. Our customers will be your #1 priority! Starting at $16 base plus
unlimited bonus/commission
. Must have a flexible schedule.
At Elements, we believe in creating an outstanding customer experience -- from the moment the client calls to book an appointment until they leave our studio! You are the face of our company -- so you must embrace the essential healing aspects of our offering and the culture in our studio!
Responsibilities
Job Description
You would be directly responsible for membership sales and building relationships with our clientele, over the phone and in our lobby. A great salesperson knows that people buy from people that they like so you must be comfortable standing and greeting each client and carrying on a conversation while standing or sitting with them in our lobby.
Matching clients with the perfect therapist to meet their needs
Selling Memberships to the Wellness Program (Maintaining certain sales quotas)
Selling Packages
Selling Gift Cards
- Upgrading - longer sessions, aromatherapy or hot stone
- Answering phones professionally and converting phone calls into appointments.
- Accurate scheduling and completing the retail sales process.
- Addressing emergency scheduling issues quickly and professionally.
- Addressing client requests and disputes professionally and efficiently
- Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.
- Maintain leadership in the studio while management is not there
Qualifications
Must Haves
Customer Facing Sales and Customer Service Experience
Must be available some nights and weekends
Conversationalist / Quick Wit
Able to work with a diverse group of people
Understand / Believe in the Benefits of Massage
Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
Retail or industry experience, a plus
Web-based scheduling, a plus
- Attention to detail and the ability to follow instructions (written and verbal) is essential
- Ability to remain flexible in a constantly changing environment
- Ability to remain confident and calm under stress
- Ability to think quickly / apply common sense for solutions
Benefits
Benefits: - Great Team Environment - Opportunity for Advancement - Unlimited Earning Potential - Team and Individual Bonuses - Earned Sick Pay - Dental, Vision, Hospitalization Supplement Insurance (employer contribution) - Complimentary Monthly and Birthday/Anniversary Massage - 401K - FUN, FUN, FUN!!