About the role
Overview
We are looking for positive, upbeat, energetic individuals to learn and grow with our team. Our customers will be your #1 priority—and your earning potential is unlimited! Starting at $16.00 base plus
unlimited bonus/commission
, top performers on our team earn significantly more. Must have a flexible schedule.
At Elements Red Mountain, we believe in creating an outstanding customer experience -- from the moment the client calls to book an appointment until they leave our studio! You are the face of our company -- so you must embrace the essential healing aspects of our offering and the culture in our studio!
Responsibilities
Your Role
You'll be the trusted guide who helps our clients discover their perfect wellness experience through meaningful conversations and personalized service—both over the phone and face-to-face. Your genuine connections and authentic interest in each person will naturally build loyal relationships and drive our membership program forward.
Matching clients with the perfect therapist or practitioner to meet their wellness needs across our services (massage, facials, stretch therapy, and Red Light therapy)
Growing our Wellness Program by connecting clients with memberships that fit their lifestyle and goals
Selling Packages and retail items
Selling Gift Cards
- Upgrading - longer sessions, aromatherapy or hot stone
- Answering phones professionally and converting phone calls into appointments.
- Accurate scheduling and completing the retail and service sales process.
- Addressing emergency scheduling issues quickly and professionally.
- Addressing client requests and disputes professionally and efficiently
- Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.
- Maintain leadership in the studio while management is not there
Qualifications
Who You Are
Customer Facing Sales and Customer Service Experience
Must be available some nights and weekends
Conversationalist / Quick Wit
Passionate about wellness and genuinely believe in the transformative power of massage therapy
Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
Retail or industry experience, a plus
Web-based scheduling, a plus
- Attention to detail and the ability to follow instructions (written and verbal) is essential
- Ability to remain flexible in a constantly changing environment
- Thrive under pressure—you stay calm, focused, and solution-oriented when things get busy
Benefits
Benefits: - Great Team Environment - Opportunity for Advancement - Unlimited Earning Potential - Team and Individual Bonuses - Earned Sick Pay - Dental, Vision, Hospitalization Supplement Insurance (employer contribution) - Birthday/Anniversary Hourly Service - Opportunity to earn additional services - Service and retail discounts - 401K - FUN, FUN, FUN!!