About the role
Description
Job Summary
We are seeking a highly organized and professional
Office Administrator / Reservationist to support our restaurant operations and guest services. This role is responsible for managing reservations, responding to guest inquiries, assisting with event contracts, and maintaining organized administrative systems within the office. The ideal candidate is detail-oriented, efficient, and comfortable communicating with guests in a hospitality-driven environment.
Responsibilities
- Respond to guest inquiries via email and phone in a timely and professional manner
- Manage reservation requests and assist guests with booking questions
- Address guest concerns and direct issues to the appropriate management team when necessary
- Prepare and complete contracts for prix fixe parties and group dining reservations
- Track and document contracts and reservation details in Excel spreadsheets
- Print restaurant and event menus as needed
- Maintain office organization, files, and documentation
- Monitor and maintain office supply inventory
- Provide general administrative support to the management team
Requirements
Education, Experience and Skill Requirements
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Qualifications
Strong communication and customer service skills
Open Table Experience a plus
Excellent organizational and time management abilities
Proficiency in Microsoft Excel and email platforms
- Ability to multitask in a fast-paced hospitality environment
- Attention to detail and strong problem-solving skills
- Previous hospitality, reservations, or administrative experience preferred