Customer Service Representative

Job Description: What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?
Ellsworth Adhesives specs in materials in each of those products!
Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in Sparks, NV. This is a hybrid role.
This is an exciting time to be a part of Ellsworth, come join our team!
Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, aerospace, and electric vehicle industries! Click
here
to see our state-of-the-art facility and distribution center and learn more about our business, and
here
to find out more about the industries we serve, and
here
to learn about our consumer and manufacturing divisions.
You will drive the customer experience. You will also process incoming transactional customer requests with a strong sense of urgency/accountability.
RESPONSIBILITIES
Processes

incoming requests

via

chat, phone,

web, or

Customer Relationship Management System ( CRM )

for orders, quotes, product inquiries ,

expedites ,

and

Return Material Authorizations (RMA ’ s )

proficiently without regular assistance

Works

with internal teams with a high sense of accountability and urgency
, such as purchasing, shipping and credit
,

in order to

provide customer updates

Follows

detailed

contract review/ audit guidelines on order entry

Executes customer sample requests

• and processes order updates and changes
• Handles standard customer escalations, autonomously with first contact resolution when possible
• Proactively identifies potential breakdowns in the customer experience and gets ahead of customer issues, including customer shelf-life discrepancies
• Contributes to training material/initiatives/topics in the department
• Acts as escalation point for new hires
• and h andles complex customer
• inquiries /conflict
• with minimal assistance

PERKS & BENEFITS

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! 
Click Here
for a summary of Employee Benefits. 
QUALIFICATIONS
3+ years of professional customer service experience.
High School diploma or equivalency required. Associate’s degree preferred.
Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute
Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems
Basic to intermediate excel skills preferred
Experience with ERP systems (Enterprise Resource Planning) and CRM platforms such as Microsoft Dynamics preferred
Experience navigating and utilizing corporate websites & eCommerce platforms, including chat functionality, preferred

Consistently demonstrates approachability with team members and is team oriented.
Ellsworth Corporation is an Equal Opportunity Employer providing equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, pregnancy, genetics, or any other

legally protected

status.  If you are an individual with a disability and require

a reasonable

accommodation for any part of our employment process,

please follow the instructions on our

Accessibility Accommodation for Applicants

• page of our Careers website.
• Ellsworth Corporation is an industry leading global corporation , we
• specialize in the distribution, manufacturing and custom packaging of adhesives, specialty
• chemicals
• and dispensing equipment.  We stand apart from the competition by going
• above and beyond
• high quality
• products. We offer expert
• assistance , valuable services, decades of experience, and a host of resources to ensure
• we're providing
• the best possible solution for our customers’ applications.
• #CUSTOMERSERVICE #ORDERENTRY #QUOTES #SCD