About the role
Description
About Employee Family Protection: At Employee Family Protection (EFP), we’re dedicated to supporting employees and their families through comprehensive benefit solutions and compassionate service. Our Benefit Service Center team plays a vital role in helping employees understand their benefit options and resolving coverage questions quickly and effectively.
We’re looking for a
Benefit Service Center Associate
who is customer-focused, detail-oriented, and thrives in a call center environment. If you have a background in insurance or worksite benefits and enjoy helping others — let’s talk.
What You’ll Do:
Answer inbound calls and make outbound calls to employees regarding their benefit questions
Investigate and respond to employee inquiries about coverage, claims, and plan options
Create, manage, and track service tickets in our internal systems
Communicate with insurance carriers to resolve employee concerns
Provide professional, courteous service to clients, staff, brokers, and carriers
Maintain employee confidentiality and adhere to data privacy and security standards
Support additional administrative or service-related duties as needed
Why Work with Us
- Work in a mission-driven, people-first company
- Join a collaborative and supportive team environment
- Opportunity to help individuals navigate meaningful life decisions
- Remote flexibility and potential for career growth Requirements
What You’ll Bring
Associate’s degree or equivalent combination of education and experience
Health and Life Insurance License is required
- Experience in a call center and/or worksite benefits is required
- Strong written and verbal communication skills, including active listening
- Proficiency in Microsoft Office (Word, Excel, Outlook), web browsers, databases, and phone systems
- Professional, reliable, and detail-oriented with the ability to multitask in a fast-paced environment
- Bilingual skills are a plus If you're passionate about making a difference in the employee benefits space, we encourage you to apply today and help us continue protecting what matters most.