About the role
An established technology services provider is looking for a Senior IT Technician to support a diverse portfolio of clients. This is a fantastic opportunity for an experienced professional looking to work with modern technologies within a fast-moving MSP environment.
Key Responsibilities
- Deliver exceptional customer support as the first point of technical contact.
- Resolve hardware, software and network-related incidents.
- Attend client premises for troubleshooting, upgrades and maintenance.
- Process and manage support tickets within agreed service levels.
- Keep stakeholders informed of progress and resolutions.
- Escalate urgent matters when necessary.
- Monitor customer systems and infrastructure health.
- Maintain technical records and documentation.
- Assist with planned projects and deployments.
- Respond to high-priority support requests.
Package on offer
- Earn between £30k and £40k per year, subject to experience.
- Enjoy an excellent holiday allowance of 40 paid days annually.
- Five or more years of relevant industry experience.
- Practical experience with Cyber Essentials controls and GDPR standards.
- Microsoft 365 administration experience.
- Intune device management and remote monitoring tools.
- Strong networking background.
- Windows Server security and policy administration.
- Azure tenant management experience.
- Excellent communication and client-facing skills.
- Experience supporting both Windows and Apple devices.