Claims Adjuster

Job Description
Are you looking for your next opportunity?
Sompo has a unique opportunity for a
Claims Adjuster, Commercial D&O and Transactional Liability
in our
Claims
team.
To evaluate and process in an accurate and timely manner, claims estimates and paid claims values in accordance with policy terms and conditions to provide the level of service and meet obligations contracted to by the company at all times.
Our Sompo Values are expected to be reflected in the delivery and performance of every role.
Location:
This position will be based out of our
London
office. We strive for collaboration which is why we offer a work environment

where our employees thrive and develop long lasting careers.
Our business, your impact, our opportunity:
What you’ll be doing:
Strategy and Planning
Contributes to the preparation and implementation of the operational team plans to ensure these include operational considerations for delivery
Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives
Key Performance Indicators
Benchmarking of delivery to plan objectives
Management team feedback
Relevancy, accuracy and timeliness of contribution to operational plans
Policy, Process and Procedures
Investigate and resolve Claims in a professional manner in order to provide excellent Claims handling service avoiding at all time claims leakage
Ensure that estimates and billings are calculated correctly by clients and brokers and that Sompo’s share has also been correctly calculated
Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments
Identify subrogation, contribution and other recovery issues and ensure, where appropriate, these are successfully pursued Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis
Ensure Claims files / systems are compiled and  maintained in a logical and accessible manner and that coverage and/or other Claims issues are clearly documented at all times
Reserving to be accurate at all times
Ensure awareness of and compliance with regulatory and legislative requirements
Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims
Key Performance Indicators
Claims leakage within agreed tolerance
Positive feedback from internal customers
Satisfactory results from internal Claims audit
Other, indirect financial benefits, such as efficient, cost effective use of internal and external resources and services
All appropriate recoveries successfully pursued
Environmental Awareness / Customer Focus
At all times provide a professional service to brokers and clients to uphold the reputation of the Company
Ensure that base premiums have been received before making Claim payments
Where appropriate, ensure reinstatement premiums have been calculated correctly when making Claim payments
Respond to internal and external stakeholder requests in accordance with service standards
Flag complaints as required and Treat Customers Fairly
Key Performance Indicators
Legal compliance
Risk avoidance
Open and regular communication.
Achievement of objectives.
Quality response service provided.
Positive feedback from clients, brokers, internal customers and management
Relevant and accurate provision of information
Technical Performance
Produce regular statistical and analytical Claims information to Portfolio and Risk Managers and Senior Management to enable effective monitoring of Claims
Develop/maintain sufficient knowledge of Claims portfolio, so as to ensure delivery of accurate information to Underwriters and Management when requested
Ensure accurate and timely update of the company’s systems as and when required
Deal with MI reports when required to maintain and drive down costs and leakage
Key Performance Indicators
Quality, accurate information made available to Underwriters and external and internal customers
Satisfactory audit from internal claims audit
Leakage within agreed tolerance
Claims reserves entered and coverage issues managed in accordance with Company claims philosophy
Appropriate use of experts
Management of static/slow moving claims
People Management
Actively coaches and develop more junior/less experienced team members
Develops own knowledge of standard procedures and processes
Act as a point of reference to guide and advise others to ensure the sharing of knowledge and best practice.
Supports others in the team where appropriate to assist in the achievement of their objectives
Key Performance Indicators
Team plans and objectives are met
Positive feedback from colleagues
Asks for feedback and acts upon personal development plans
Core values, behaviours are upheld
Regular contribution to team meetings
What you’ll bring:
Knowledge
Relevant knowledge of Claims in appropriate area
Working knowledge of company systems
Understanding of class specific Claims knowledge
Skills
Strong interpersonal and communication skills.
Good organisational skills.
Able to work independently.
Proficient in MS Office applications; Word, Excel and Powerpoint.
Able to manage conflicting priorities to achieve deadlines.
Ability to plan effectively and efficiently.
Strong customer orientation skills.
Ability to collaborate effectively within a team environment.
Strong attention to detailStrong Investigative skills·
Negotiation skills
Able to produce MI and detailed reports at various levels

Experience
Broad experience of working in a Claims environment within a specialized/complex Claims area
ACII (equivalent) qualified or progress towards completion of insurance qualifications
At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.
Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms.  The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.
We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.
Below is a summary of some of the benefits we offer, which may vary depending on the country:
Health & Wellness Benefits
Retirement & Savings Plans
Global Parental Leave & Adoption Assistance
Employee Assistance Program
Tuition Reimbursement & Professional Qualification benefits
Who we are and what we stand for:
At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide.
Life at Sompo | Sompo
Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.