About the role
Description
Primary Job Duties
- Coordinates game room operations, procedures, safety guidelines, and daily activities.
- Oversees team members ensuring all policies, procedures, safety, and daily activities are to standard.
- Oversees and maintains open communication with hourly team members and fellow department managers.
- Follows instructions and requests by upper level management.
- Oversees cost controls in game room, i.e. labor, redemption, and game parts.
- Enforces policies and procedures relating to problems and emergencies that might occur during business operations.
- Ensures compliance with company policies and procedures and applicable state and federal employment laws.
- Oversees and trains team members on the maintenance of company property including the facilities’ cleanliness and maintenance.
- Reviews applicants’ qualifications, interviews, and hires part-time staff.
- Follows through in obtaining required work permits.
- Completes counseling, work related injury paperwork, and status changes in a timely and accurate manner consistent with policies and procedures.
- Plans, assigns, and directs work, appraising performance, rewarding and disciplining team members, addressing complaints, and resolving problems where necessary.
- Maintains necessary inventory and orders department supplies.
Requirements
Physical Requirements
- Standing for long periods of time with frequent bending and turning
- Must be able to lift 40 lbs
Special Requirements
- Must be at least 18 years old
- Obtain training certification per company policy
- Must possess a valid TABC or other legal license to sell/serve alcohol per local code
Standard Company Expectations
- Goes beyond the normal expectations without compromising the company mission, vision and values.
- Demonstrates the ability to be courteous and accountable in all situations.
- Responding to guests’ special requests in a courteous and accountable fashion.
- Monitors the consistency of the product provided to all guests.
- Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
- Cooperates with all team members when assigned additional tasks and listens to others with compassion.
- Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
- Maintains uniform standards.
Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.