About the role
Description
Primary Job Duties
- Supports the Group Services department as the #2 to the Group Services Manager
- Responsible for coordinating the setup and breakdown of all group services events through utilization of the Group Services Hosts and Leads
- Responsible for helping ensure all events operate flawlessly in accordance to operational standards and BEO contract
- Ensures Group Services team is delivering food and drinks in a timely manner, per contract specifications
- Maintains the overall cleanliness and organization of event space
- Maintains appropriate levels of food for duration of group event
- Communicates with kitchen regarding food cook and pickup times
- Ensures event host/hostess is greeted in a timely manner upon arrival, per contract specification
- Resolves all guest issues in a timely manner, involving the appropriate level of management where necessary
- Design and distribute schedules for all group services staff, controlling labor to meet standards
- Oversees the training of all Group Services team members
- Maintain uniform standards and a professional appearance
Requirements
Physical Requirements
- Standing for long periods of time with frequent bending and turning
- Must be able to lift 40 lbs
- Must be able to communicate with guests appropriately
Special Requirements
- Must be at least 18 years old
- Must be able to read, write, and speak English
- Must possess a valid Food Handler’s Certificate or other similar license per local code
- Must possess a valid TABC or other legal license to sell/serve alcohol per local code
- Obtain training certification per company policy
Standard Company Expectations
- Goes beyond the normal expectations without compromising the company mission, vision and values.
- Demonstrates the ability to be courteous and accountable in all situations.
- Responding to guests’ special requests in a courteous and accountable fashion.
- Monitors the consistency of the product provided to all guests.
- Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
- Cooperates with all team members when assigned additional tasks and listens to others with compassion.
- Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
- Maintains appearance and/or uniform standards.
Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.