About the role
Management Level
H
Main Purpose of Job
Equiniti have opportunities for candidates with strong administration skills and experience to join our fast growing Pensions Operations team. You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration.
Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base. Our Pensions Administration teams are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. We hold records for about 20% of all pensioners in the UK, and we need to make sure we get it right first time.
Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operations roles across our business sectors.
Core Duties/Responsibilities
The successful candidate will be responsible for the following:
Provide administration service to customers as per Service Level Agreement
Maintenance of up to data filing and records for department, checking the integrity of customer data
Processing of a wide range of routine and non-routine documentation within defined procedures
Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements
Drafting of non-standard correspondence in response to customer enquiries
Inputs customer details and accesses customer information
Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
Carry out projects and ad-hoc activities as determined by the Team Manager
Skills, Knowledge & Experience
The successful candidate will demonstrate the following experience skills and behaviours:
GCSE (or equivalent) Maths and English Grade C
Strong numeracy and literacy skills
Good written and communication skills
Ability to develop working relationships
Ability to work within laid down processes and procedures
Basic financial awareness
Previous experience in a financial/pensions environment is desirable
Working to SLAs
The desire to deliver exceptional customer service
Proven track record of quality, timely delivery
Computer literate with a willingness to learn a variety of systems
Previous DB pensions experience is an advantage but not essential
Equal Opportunity Statement
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks.