About the role
Description
About EyeQ Monitoring
EyeQ Monitoring is a fast-growing leader in AI-driven remote video monitoring, delivering real-time security, operational intelligence, and business visibility across industries like automotive, multifamily, commercial real estate, construction, and retail.
Our solutions combine live monitoring, IoT-enabled camera technology, intelligent deterrence, and investigative support to help customers protect their properties, reduce risk, and make smarter business decisions. As we continue to grow, we are looking for team members who are excited to help build scalable, thoughtful, and customer-focused solutions that make a real impact.
About the Role
The Product Manager owns the Multi-Family & Commercial Real Estate vertical at EyeQ Monitoring — including retail stores and shopping centers. This person is responsible for the product strategy, roadmap, and execution for IoT and camera-based solutions serving these customers, including how Virtual Guard, License Plate Management, Forensics, and Case Management are configured, packaged, and extended for vertical-specific needs. They are the voice of the Multi-Family/CRE customer inside EyeQ and the owner of the vertical's product P&L narrative.
Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.
We value trusted partnerships.
We believe in transparent, reliable, and growing relationships with our team and customers—and we turn away people and businesses that don’t fit.
We build to last.
We focus on long-term solutions and spend the time upfront to ensure our work is done right the first time.
We take the hill.
We lean into challenges, push into new technology frontiers, and solve problems others avoid. We value speed, ownership, and people we trust to run toward the hard things together.
We enjoy the journey.
We take our work seriously, but not ourselves. We’re proud of what we’re building and the team we get to build it with.
Responsibilities
Product Strategy & Roadmap
Own the product roadmap for the Multi-Family & Commercial Real Estate vertical
Define and prioritize product investments based on customer needs and business goals
Drive product strategy across Virtual Guard, License Plate Management, Forensics, Case Management, and future vertical-specific capabilities
Balance customer needs, technical feasibility, and business impact when making roadmap decisions
Customer Discovery & Market Expertise
Build strong relationships with Multi-Family, CRE, retail, and shopping center customers
Conduct customer interviews and field visits to understand operational workflows and pain points
Gather customer feedback and translate insights into prioritized product initiatives
Represent the voice of the customer throughout the product development lifecycle
Product Development
Partner closely with Engineering and IoT teams to deliver high-quality product enhancements
Write clear Product Requirements Documents (PRDs), user stories, and acceptance criteria
Participate in sprint planning, prioritization, and feature validation
Ensure successful delivery of roadmap commitments
Cross-Functional Leadership
Collaborate with Product Marketing on product positioning, messaging, launches, and demos
Partner with Sales and Customer Success on pricing, packaging, rollout strategies, and customer adoption
Communicate roadmap priorities and product updates across the organization
Represent EyeQ at customer meetings, advisory boards, and industry events
Product Performance
Define and measure product success through adoption, retention, expansion, customer satisfaction, and competitive performance
Conduct competitive analysis to identify market opportunities and product differentiation
Continuously refine strategy based on customer feedback, market trends, and business performance
Requirements
Bachelor's degree in Business, Engineering, Computer Science, or related field, or equivalent professional experience
3–5 years of product management experience
Experience owning a product area or vertical from strategy through launch
Strong experience writing PRDs, product specifications, and roadmap documentation
Ability to translate customer feedback into actionable product priorities
Experience partnering closely with Engineering teams throughout the product lifecycle
Strong written and verbal communication skills
Preferred Experience
Physical security, remote monitoring, PropTech, IoT, or video surveillance products
Multi-Family, Commercial Real Estate, retail, or shopping center operations
Hardware and software product ecosystems
Agile product development methodologies
Formal product management training or certifications (Pragmatic, SVPG, or similar)
Additional Requirements
Authorized to work in the United States without sponsorship
Standard full-time business hours, with flexibility around key launch windows and major product releases.
Ability to travel approximately 5–10% for industry events, customer visits, and team off-sites.
No specific licenses or certifications are required.