Sales Support Representative

Description

Summary

The primary function of the Sales Support Representative is to assist and support the Company’s outside sales force by supplying quotes, pricing and stock, entering orders/reserves by working tickets and answering incoming phone calls.

Essential Duties and Responsibilities

• Attend two mandatory, nationally hosted sales meetings per year (typically, in February & August). During these meetings, one Sales Support Representative rotates responsibility for working in the office.
• Assist at the national sales meeting line showings (standing and folding), handing out story of the lines, distributing reports and materials needed in the zone meetings during this time.
• Answering incoming calls from reps and transferred customers from Customer Service to assist with requests, such as orders, reserves, memos, price, stock, mill inquiries, claims, lookups, quotes, and more.
• Work ticket system submitted to department by processing memo orders, maintenance orders, file claims, perform mill checks, process CFA’s, check and approve pricing, image FR certificates, etc.
• Assist specialty customers assigned by manager to process orders and respond directly to their emails.
• Be familiarized with our selling products and the appropriate teams.
• Correspond with customers and OSRs who email directly.
• Make sample kits for sales reps as requested by OSR or management
• Process outside sales representative's memos in Customer Relationship Management system
• Assist other employees with special projects as needed.

Requirements

• Qualifications: High School education or equivalent
• Must work well with others
• Must be able to multitask
• Must be able to work in a noisy area independently

Process knowledge of Word, Excel, and Microsoft Outlook

Internet navigation

• Data entry and 10-key experience is helpful
• Must posessess strong typing skills
• Good communication skills –oral and written

Physical Requirements

The essential functions of this position include, but are not limited to the following:

In terms of an 8-hour workday, this position requires:

6 hours sitting

2 hours standing

• Activity: This following shows the actual time spent on each activity for this position.
• Bending/Twisting – Up to 2 hours
• Reaching – Up to 4 hours
• Lifting – Up to 2 hours

Pushing/Pulling - 0 hours

Speaking – 4 to 6 hours

Writing – 2 to 4 hours

Typing or CRT Inputting – 2 to 4 hours

• Filing – Up to 2 hours
• Climbing – Up to 2 hours
• Reading – 4 to 6 hours
• Driving – 4 to 6 hours
• The following activities are essential in your job function.
• Hearing – 6 to 8 hours
• Seeing – 6 to 8 hours
• Lifting is essential in your job function.
• Up to 40 lbs. – Up to 2 hours
• Repetitive foot movement such as operating foot controls.
• Both feet – Walking between buildings
• Your job requires you to use your hands for repetitive action.

Simple Grasping – Up to 2 hours

Firm Grasping – Up to 2 hours

Fine Dexterity – Up to 2 hours

• In your job, you may be around the following working conditions.
• Exposure to dust, fumes and/or gases – 2 to 4 hours
• Exposure to noise – 2 to 4 hours
• The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.