About the role
Pay: $21.00 to $23.00 per hour
Description
About Us
Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.
Position Summary
The Senior Technician is responsible for the repair, maintenance, and technical troubleshooting of arcade games and related entertainment equipment. This role involves hands-on work with electronic and electromechanical systems, ensuring all machines operate efficiently and safely. The position also provides technical guidance to junior technicians and supports the setup and installation of new arcade equipment to maintain a high-quality guest experience.
Key Responsibilities
Diagnose, troubleshoot, and repair arcade game machines (classic and modern) including video games, pinball machines, claw machines, redemption games, and simulators
Perform routine preventative maintenance and inspections on all equipment
Maintain accurate service logs and documentation for all repairs and maintenance performed
Order and track parts and supplies as needed
Assist in the installation and setup of new arcade equipment
Ensure machines are clean, presentable, and safe for customer use
Provide technical support and guidance to junior technicians
Collaborate with the operations team to minimize equipment downtime and maximize uptime
Stay current on new technologies and advancements in arcade gaming equipment
Maintain a clean and organized workshop or technical area
Willingness to work flexible hours, including evenings and weekends if needed
Requirements
Qualifications
High school diploma or equivalent; technical or trade school certification is a plus
3+ years of experience repairing and maintaining arcade machines or similar electronic/electromechanical equipment
Strong knowledge of electrical systems, wiring, soldering, and troubleshooting tools
Mechanical aptitude and the ability to read schematics, wiring diagrams, and service manuals
Excellent organizational and time management skills
Ability to lift up to 50 lbs and work on your feet for extended periods
Strong communication and team leadership skills
Preferred Skills
Experience with ticket/redemption game systems and card readers (e.g., Embed, Intercard)
Familiarity with coin mechanisms, monitors, PCBs, power supplies, and software updates
Experience working in a family entertainment center, arcade, or similar environment
Apply now to join our growing team and help us create memorable experiences in our locations.
Family Entertainment Group is an equal opportunity employer.