Branch Manager

Description

• At Fencing Supply Group (FSG), our Branch Managers are the operational and cultural leaders of our service centers—owning safety, performance, customer experience, and profitability at the local level.
• As a Branch Manager, you’ll have full P&L accountability, lead high-performing teams across sales, gate fabrication, installation and service, and gate operator and access control distribution, and serve as the face of FSG in your local market. This is a hands-on leadership role for someone who thrives on execution, accountability, and developing people.
• Why this role matters: Lead safe, efficient, and profitable branch operations Build and develop strong teams through coaching and accountability Deliver excellent customer service while driving growth
• If you’re an experienced operations or sales leader ready to own a business, lead from the front, and grow with a national organization that values local leadership.
• Job Skills and Responsibilities: Create and maintain thorough training, inspection, corrective action, and tone focusing on a safe work environment.
• Total P&L responsibility. Develop and control profits, plans, and budgets.
• Understand, promote, adapt, and lead the business’ overall 80/20 philosophy at the Service Center level.
• Consistently recruit, mentor, and develop new and existing talent through engaging leadership.
• Elaborate and implement strategies for the Service Center's development focusing on achieving local, regional, and organizational goals.
• Direct and manage facility operations for sales, customer service, transaction quality, inventory accuracy, facility maintenance, pick, pack, load and logistics.
• Oversee the branch gate fabrication shop, ensuring gates are built to specification, on schedule, and to quality and safety standards.
• Lead installation and service teams—planning and scheduling projects, confirming jobsite readiness, and ensuring installations are completed on time, within budget, and to required standards.
• Grow distribution sales of gate operators and access control products, and oversee quoting of complete gate, gate operator, and access control installation projects.
• Coordinate and measure daily facility activities and functions to ensure defined customer service and transaction accuracy metrics are achieved.
• Create process maps and establish and drive compliance to internal Standard Operating Procedures.
• Measure performance using metrics against pre-defined goals in safety, transaction accuracy, inventory accuracy, equipment inspection, PM, and other administrative areas.
• Resolve issues within the paper/product/material flow and implement procedures to ensure that transactions flow accurately 100% of the time.
• Perform or oversee all administrative duties, including but not limited to facility and equipment maintenance and repair, OSHA requirements, control of fuel, and P-card purchases.
• Coordinate with functional support departments to drive profitable sales, ensure an efficient and supportive supply chain, develop a productive workforce, and maintain financial accounting integrity.
• Control and minimize labor overtime, premium freight, and repair expenses but never at the expense of safety.
• Provide leadership and training to accomplish the company goals and objectives.
• Provide excellent customer service to internal and external customers.

Requirements

• College degree or equivalent additional years of experience
• Experience in sales, sales management, and customer service with supervisory experience of a team of four or more employees. Distribution/wholesale preferred
• Previous operations management experience preferred.
• Experience with gate fabrication, gate automation, access control, or installation management preferred; American Fence Association Certified Gate Automation Installer or Designer certification a plus.
• Clean driving record; DOT qualified or willing to qualify preferred.

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)

• Willing and able to travel locally during the business day and overnight periodically.
• Must be able to sit periodically, climb or balance, and stoop, kneel, or crouch.
• Must be able to lift and move up to 60 pounds and occasionally lift and move up to 120 pounds.

CRITICAL COMPETENCIES FOR SUCCESS IN THE POSITION

• Team Leadership - Communicates a vision, inspires & motivates. Ensure primary goals stay in focus.
• Communication – Clearly conveys verbal and written messages. Engages listeners.
• Tenacity - Passionately strives to achieve results. They convey a solid need to win and do not give up.
• Customer/Client Focus – Makes customer needs a primary focus and gains their trust.
• Safety Awareness – Strong awareness of circumstances affecting the safety of self and others.
• Coaching/Training – Active focus on developing others for current and future growth opportunities.
• Quality Orientation - High level of care and thoroughness for work. Focus on accuracy of results.
• Decision Making/Problem Solving - Breaks down problems. Considers facts/consequences of decisions.
• Building Trust- Is viewed as direct and truthful; keeps confidence, promises, and commitments.
• Guiding and Developing Others – Sets clear expectations/objectives.
• Holds others accountable for results