Service Portfolio Architect

Job Description Summary

The Service Portfolio Architect is a senior individual contributor within Infrastructure Operations & Architecture (IO&A), reporting to the Director, Technology Architecture, Design & Delivery. This role serves as the service owner for an assigned portfolio of enterprise technology services. The role ensures each service remains aligned with business priorities, enterprise architecture standards, cybersecurity requirements, operational support models, and the long-term technology roadmap.

This role is responsible for service strategy, roadmap development, lifecycle planning, technology currency, standards alignment, operational readiness, modernization, and the successful transition of new capabilities into production support. The Service Portfolio Architect partners with the Director, Technology Architecture, Design & Delivery; Design & Delivery Engineers; Technology Operations; Service Delivery Managers; Cybersecurity; project delivery teams; vendors; and Managed Services Partners to ensure services are designed, delivered, transitioned, and continuously improved in a supportable and sustainable manner.

The Service Portfolio Architect operates in a consulted and advisory capacity for day-to-day operational matters. Accountability and responsibility for operational execution, incident management, service restoration, SLA performance, managed services partner performance, and ongoing support delivery reside with the Director, Technology Operations and the Service Delivery Managers. The Service Portfolio Architect provides technical guidance, lifecycle ownership, architectural direction, and service improvement leadership to support those operational functions.

Job Description: Purpose

Provide service ownership, lifecycle stewardship, architecture alignment, and operational-readiness leadership for assigned technology service portfolios so IO&A can deliver enterprise services that are secure, resilient, scalable, supportable, and aligned with business and technology strategy.

Mission

Enable IO&A to mature from project-centric technology delivery to service-oriented lifecycle management by defining service direction, governing technical standards, ensuring operational readiness, driving modernization, and continuously improving the long-term health, value, and sustainability of assigned enterprise technology services.

Key Responsibilities

• Own Assigned Service Portfolios and Lifecycle Strategy

Serve as the service owner for an assigned portfolio of enterprise technology services across IO&A domains such as network, systems, cloud, identity, infrastructure protection, monitoring, storage, backup, database, or related technology platforms.

Develop and maintain service strategies, roadmaps, lifecycle plans, modernization priorities, and retirement recommendations aligned to business objectives, architecture standards, cybersecurity requirements, and enterprise technology direction.

Identify technical debt, lifecycle risk, platform currency concerns, supportability gaps, service rationalization opportunities, and future investment needs across assigned service portfolios.

• Govern Service Architecture, Standards, and Technical Direction

Define and maintain service architecture standards, design principles, approved patterns, technical reference materials, and roadmap guidance for assigned portfolios.

Participate in Architecture Review Board (ARB) activities and related governance processes to evaluate proposed solutions, technology changes, and design decisions for strategic alignment and operational sustainability.

Ensure assigned services align with approved technology standards, cybersecurity expectations, support model requirements, and target-state architecture objectives.

• Lead Operational Readiness and Service Transition

Lead operational readiness planning for new technologies, platforms, enhancements, and capabilities transitioning from design and delivery into production support.

Define required support artifacts including documentation, monitoring, alerting, runbooks, standard operating procedures, recovery expectations, escalation paths, knowledge transfer, and support model validation.

Partner with Design & Delivery Engineers, project teams, Technology Operations, Service Delivery Managers, and Managed Services Partners to ensure solutions are supportable before operational handoff.

• Partner with Service Delivery Managers in a Consulted Capacity

Serve as the primary technical and architectural advisor to Service Delivery Managers for assigned service portfolios.

Provide consultation on service health trends, technical risks, recurring issues, roadmap alignment, lifecycle implications, and improvement opportunities.

Support operational governance, service reviews, and planning discussions while maintaining clear separation between lifecycle ownership and operational execution accountability.

• Support Major Incident, Problem, and Service Recovery Activities

Provide senior technical consultation during major incidents, recurring service disruptions, complex problem investigations, and systemic service issues impacting assigned portfolios.

Assist Service Delivery Managers, Technology Operations, Managed Services Partners, and engineering resources with architectural analysis, root-cause themes, corrective action planning, and long-term remediation recommendations.

Ensure operational lessons learned are reflected in service roadmaps, standards, documentation, support models, design patterns, and modernization priorities.

• Drive Continuous Service Evolution and Modernization

Continuously evaluate assigned services for opportunities to improve resiliency, security, scalability, observability, automation, recoverability, operational efficiency, and user experience.

Develop modernization recommendations, business cases, roadmap inputs, and service improvement proposals that reduce risk, simplify operations, advance strategic platforms, and reinforce the target operating model.

Partner with Cybersecurity, Technology Operations, Architecture, Design & Delivery Engineers, business stakeholders, vendors, and Managed Services Partners to prioritize and execute service evolution initiatives.

• Collaborate with Design & Delivery Engineers and Project Teams

Provide service context, technical standards, operational requirements, target-state direction, and lifecycle expectations to Design & Delivery Engineers responsible for configuration, build, implementation, and technical delivery activities.

Ensure project and engineering delivery efforts align with assigned service roadmaps, approved architecture patterns, operational readiness requirements, and supportability expectations.

Contribute to design reviews, delivery planning, solution acceptance, and transition activities so new capabilities are delivered with clear ownership, documentation, and support paths.

• Maintain Service Documentation, Roadmaps, and Decision Artifacts

Maintain service roadmaps, lifecycle registers, standards documentation, technical decision records, service blueprints, operational readiness checklists, transition artifacts, and related service ownership materials.

Ensure service documentation is current, accessible, and sufficiently detailed to support governance, operational readiness, support transition, auditability, and continuous improvement.

Provide leadership-ready summaries, roadmap updates, risk narratives, and improvement recommendations for IO&A planning, governance, operating reviews, and investment discussions.

• Reinforce Accountability Boundaries Between Architecture and Operations

Operate as the accountable owner for service strategy, lifecycle management, architecture alignment, operational readiness, and modernization of assigned services.

Operate in a consulted capacity for day-to-day operational matters, including active incidents, service restoration, ticket management, SLA performance, partner performance, and support