Coffee Shop Supervisor

SUMMARY
The Quick Service Restaurant (QSR) Supervisor is responsible for managing daily operations of the location. This role involves supervising and training staff, ensuring exceptional hospitality, and maintaining an efficient dining environment. Constructive leadership, strong communication skills, and an assured focus on customer satisfaction are essential for success in this role.
SHIFT
Must have open availability to work any 8.5-hour shift between 3 AM and closing (typically around 10 PM to midnight). Must be available to work on Saturday and Sunday every week.
BENEFITS AND PERKS
Starting Pay
: $23-25 per hour depending on experience and qualifications.
Dental and Vision Insurance:
Available after 60 days
Health Insurance
: Available to eligible full-time employees after 1 year
Additional Benefits:
EAP, Critical Illness, Hospital Indemnity, and Life Insurance options
401(k) Retirement Savings Plan:
Available after 6 months
Employee Discount
: Available at Skyport restaurant and retail locations
Paid Leave
: Provided in accordance with applicable state and federal laws
Supportive team environment with training and professional development opportunities
PRIMARY RESPONSIBILITIES
Oversee daily operations to ensure smooth, efficient service
Coordinate breaks and flow of shifts in alignment with business needs
Validate time clock functions
Supervise and train staff, including cooks, cashiers, and team members
Ensure exceptional customer service by promptly addressing guest inquiries and resolving complaints
Monitor and maintain inventory levels of supplies, including food, beverage, utensils, and cleaning materials
Assist with staff scheduling and ensure adequate coverage for all shifts
Continually foster a positive and collaborative work environment for all employees
Account for and submit prohibited items logs as required by the airport
Follow food safety and sanitation guidelines as appropriate/required
Assist in regular inventory procedures and submit warehouse requisitions
REQUIRED SKILLS/ABILITIES
Genuine interest in providing a positive guest experience
Friendly, outgoing, approachable personality
Ability to work well with others and support a positive work environment
Ability to work in a fast-paced environment
Dependable
Flexible to work nights, weekends, and holidays
Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations
Strong communication skills and ability to handle stressful situations
Strong problem-solving skills and ability to exercise good judgment
Ability to use basic math; e.g., addition, subtraction, and basic fractions
Ability to follow cash handling procedures
Must successfully complete required airport security and background screening, including a federal background check.
EDUCATION AND EXPERIENCE:
High School diploma or equivalent
2+ years of experience in the hospitality industry, with at least 1 year in a supervisory or leadership role
ServSafe Certified a plus
Minimum of 18 years old
WORKING ENVIRONMENT
Airport:
This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public are outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.
Restaurant:
This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.
The nature of restaurant work requires the FOH Supervisor to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.
Physical Requirements & Frequency
Bend - Occasionally
Climb/Crawl - Occasionally
Sit - Rarely
Kneel - Occasionally
Squat - Occasionally
Stand/Walk - Constantly
Mental Requirements & Frequency
Communicate Orally - Constantly
Evaluating - Frequently
Perform Calculations - Occasionally
Read/Comprehend - Regularly
Reason/Analyze - Regularly
Write - Occasionally
HIRING PROCESS
Interested? Click "apply now" and include an updated resume for consideration. If we choose to proceed with your application, be on the lookout for a text or email from us to set up an initial interview.

Internal Applicants: Current First Meridian Services employees must meet applicable internal transfer eligibility requirements to be considered for this opportunity. Generally, employees must have been in their current position for at least six months and have no disciplinary documentation within the previous six months. Please get in touch with your manager or HR with questions regarding eligibility.

First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

First Meridian Services utilizes E-Verify to confirm work eligibility within the US.

About First Meridian Services
At First Meridian Services, Inc., our team members are our greatest asset. We are committed to building a workplace that excites, rewards, and supports you—one where passionate, professional, and knowledgeable individuals can grow and thrive. We are constantly seeking great people who will make us even greater.
As you get to know our culture and mission, we hope you’ll take full advantage of the opportunities to enhance your profession and contribute to our shared goals. We believe in creating a rewarding environment where you can build a long and successful career. Welcome to First Meridian Services—where your future takes flight.