Supply Chain Account Specialist

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®. We are seeking a Supply Chain Account Specialis t for our First Quality Products company located in McElhattan, PA . This position is r esponsible for consistently meeting customers’ expectations by ensuring that the supply chain meets their demands. Provides insight and analysis of customer activity to support new product launches, promotions, vendor managed inventory, service

improvements

and OTIF requirements.  Works directly with the customer and FQ associates to

assure

customer purchase orders are processed accurately and product is delivered on time & complete.
Primary responsibilities include:
Establish and

maintain

effective working relationships with customers to ensure their supply requirements for First Quality Consumer Products are met
.
Collaborate with FQ associates including sales, supply planning, demand planning, distribution, transportation, product marketing, commercial finance, PLM, & IT support to

anticipate

and proactively resolve product flow issues
.

Coordinate and

participate

in meetings with the Customers to prevent or resolve problems.

Work with

• c ustomer
• to determine
• appropriate product/service
• solutions.

Meet with

• customers to discuss their requirements and concerns, following
• through with
• action on their behalf.
• Monitor open order and inventory reports to track progress of open orders
• through to
• shipment and receipt at the customer .
• Work with production planners and demand planners to respond to product shortages so orders ship on time and complete. Immediately notify the customer and sales manager if customer requirements cannot be met.
• Use designated VMI tools and processes to maintain inventory at target levels in assigned
• customer’s
• DCs.  Track VMI performance. Lead periodic VMI performance review meetings with VMI customers.
• Pull reports as requested by customers,
• sales
• or other FQ associates .

Fully

utilize

customer web sites to meet service requirements. Understand customer scorecards and FQ service reports
.
Identify

the causes

for

poor results and contribute to corrective action plans.

Work with PLM to manage the launch of

new items

and the transition of existing items for assigned

customers.
Collaborate with Customers to develop product transition plans and evaluate potential shortfalls due to product or packaging delays.

Coordinate the depletion of finished goods and materials, maintaining

item material status as

required .

Monitor promotions and events for assigned customers
.

Immediately notify demand planning of any variance to forecast volumes or timing.

Process orders for assigned customers. Demonstrate functional knowledge of FQ order

process

system’s capabilities .

Comply with

• standard order processing procedures. Assure orders have the correct product, lead time, pricing, order
• multiples
• and meet order size requirements .

Promptly respond to questions from customers or sales managers.
Create and process customer sample orders and return orders.
Receive and process Customer claims for miss-shipments and damaged goods.
Maintain data for assigned accounts in First Quality’s and in customers’ systems. Adjust as transitions occur.
Monitor product runouts of finished goods

thru

transitions to ensure minimal amount of negative

financial impact . Independently manage

relationship

and account needs of assigned customer(s) with limited direction from leadership.

D ependent on customer needs,

may

be

required

to build a collaborative partnership with multiple contacts across a

customer’s

supply chain and may be

required

to

participate

in major customer meetings and initiatives.

Manage orders as we are in allocation and effectively communicate availability to

customer's

replenishment

buyers.

Additional

duties as assigned.

The ideal candidate should possess the following:
Bachelor’s degree in supply chain or related field (preferred)

Prior experience in order fulfillment (preferred)
Strong oral and written communication
Ability to work independently and as part of a team
Strong attention to detail and organization skills
Basic understanding of data analytics
Basic thinking and problem solving skills
Intermediate Microsoft Office skills-especially Excel
Exposure to SAP
What We Offer You
We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:
Competitive base salary and bonus opportunities
Paid time off (three-week minimum)
Medical, dental and vision starting day one
401(k) with employer match
Paid parental leave
Child and family care assistance (dependent care FSA with employer match up to $2500)
Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
Tuition assistance
Wellness program with savings of up to $4,000 per year on insurance premiums
​
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations.  As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal
Opportunity
employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.