About the role
Job Description
Every day at FIS, innovators, problem
solvers and changemakers work together to create technology that advances the world of finance. We embrace new ideas, challenge what's possible and empower our teams to make a lasting impact. If you're ready to help shape the future of fintech, unlock your next chapter with FIS.
Role location:
Atlanta, GA with a hybrid schedule 2 days a week in office
About the role:
The Client Success Manager (CSM) Senior is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals.
About the team:
The Client Success Manager Senior is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to
use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products.
CSMs are also responsible
for minimizing churn/compression risk and identifying expansion opportunities.
Your key responsibilities:
Act as a subject matter expert
in payments-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.
Collaborate cross-functionally
with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
Build strong relationships with clients,
proactively engage across the lifecycle, and enable value realization
Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan
with milestones and measurable KPIs to achieve desired outcomes through product adoption
Proactively analyze client health and product usage data, and take necessary actions to mitigate risk
, improve product adoption, deliver business value outcomes, and reduce churn
Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback
Capture, communicate, and bring forward expansion recommendations
from customer insights to sellers
Act as a liaison between product management and clients; partner with sales & professional services teams
Participate in the renewal process
and articulate the renewal value story to clients
What you will need:
5-7 years of
experience in Client Success, Client Service/Support, Account Management, or similar roles
Bachelor’s degree; relevant
previous experience in financial technology services
Ability to clearly articulate business value
(written/verbal) to various stakeholders within clients’ organizations
Knowledge of financial technology industry and products
, including market trends, challenges, and opportunities
Strong analytical skills
, including experience with Tableau or similar software, and turning data into insights
Strong communication/presentation skills
and confidence in all levels of customer engagement/situations
Strong leadership and ability to collaborate with cross-functional teams
incl. Sales, Renewals, technical roles
When you join FIS, you become part of a team that's shaping how the world pays, banks and invests. We’re committed to helping you thrive, both professionally and personally.
What we offer you: At FIS, we offer: Internal career growth opportunities A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass