About the role
Overview
The Import/Export Coordinator supports the Customer Service and Logistics Department by overseeing day-to-day import and export activities of CGR (CG Railway LLC) to ensure compliant movements and customer satisfaction.
CGR Rail-Ferry | CG Railway LLC
Responsibilities
RESPONSIBILITIES
- Oversee the import and export processes of CGR shipments.
- Manifest shipments in the ACE interface.
- Maintain email notices and communications with customers and customs brokers pertaining to shipments.
- Ensure compliance with U.S. and international trade regulations, including customs regulations.
- Maintain accurate and complete records of all import/export transactions in accordance with record retention requirements
- Monitor and track domestic and international shipments; proactively identify an d resolve shipping delays or customs clearance issues.
- Field incoming customer requests via email and phone with a sense of urgency and attention to detail.
- Prepare documentation related to dangerous goods.
- Assist with audits, inquiries, or reviews related to shipping and trade compliance.
- Coordinate cross-department efforts for proper invoicing
- Performs other duties as assigned by the manager to support business and operational needs
Qualifications
REQUIRED EDUCATION / EXPERIENCE / SKILLS
High school diploma or GED
Bilingual – Spanish / English
Five years of relevant experience working in import/export documentation.
Experience coordinating with freight forwarders and customs brokers
Demonstrated proficiency in Microsoft Office (Outlook, Word, and Excel)
Flexibility to work weekends and holidays.
Must be motivated, detail-oriented and able to work proactively and effectively with minimal supervision.