About the role
Global Service
Manager
- –
- DO/ EIMCO , Flotation ,
- PC V , D SG
Position Summary
FLS
is seeking a highly skilled and professional Global
Service
Manager
- ( Specialist )
- to
- lead
- global field services
- operations,
- including installation, pre-commissioning, commissioning, and startup of separation equipment such as thickeners, flotation cells, clarifiers, cyclones, and pumps.
The Global Service
Manager
serves as
FLS
- ’s
- leader
- and is responsible for delivering
- high-quality
- technical service, maintaining strong customer relationships, and ensuring safe and efficient project execution. This position requires
- some
- international travel and the ability to work independently under demanding conditions.
Key Responsibilities
Lead global field service operations for gold processing and separation equipment
.
Ensure safe, efficient installation, commissioning, and optimization of downstream equipment
.
Provide technical leadership and support to global teams and clients
.
Drive customer satisfaction, project execution, and operational excellence in gold processing
and separation .
Oversee project timelines, budgets, and resources, ensuring alignment with business objectives and customer expectations
Foster strong relationships with clients, stakeholders, and cross-functional teams to drive growth and success
Identify and implement process improvements, best practices, and training initiatives to enhance global field service capabilities
.
Provide estimation
- of
- execution, installation, and commissioning activities.
- Support operational startup, troubleshooting, and optimization of equipment performance.
Ability to conduct
- , develop, and support
- inspections, testing, calibration, and verification of mechanical and
- control-related
- systems.
- Coordinate onsite project activities, schedules, and resources to ensure timely completion.
- Collaborate with engineering, manufacturing, and project management teams to resolve technical issues.
- Prepare accurate and professional documentation, including installation records, commissioning reports, and service summaries.
- Maintain compliance with all safety, quality, and regulatory standards.
Represent
FLS
with professionalism and integrity in all customer interactions.
Qualifications
Required
Bachelor’s degree in engineering
- (Mechanical, Electrical, or related field);
- master’s
- degree or MBA preferred ,
- or
- 10+ years in mining/mineral processing, with 5+ years in leadership
- Proven experience in project management, commissioning, and operations in gold processing/separation
- Strong understanding of mechanical, electrical, and instrumentation systems
Familiarity with industry standards
Experience with thickeners, flotation cells, clarifiers, cyclones, pumps, and other downstream equipment
.
Excellent leadership, communication, and problem-solving skills
Ability to lead multicultural teams and manage stakeholders
Strong analytical and
decision-making abilities under pressure
.
Passport and
- a bility to travel internationally (up to
- 40 %)
- Strong understanding of safety protocols and industry regulations
Strong mechanical background with
- hands-on
- experience in Installation & Commissioning (I&C) of industrial process equipment.
- Experience with thickeners, flotation cells, clarifiers, cyclones, pumps, reactors, or similar industrial equipment.
- Experience in commissioning or startup of industrial process systems.
- Background in mining, minerals processing, water treatment, or heavy industrial environments.
English fluency required
.
m ultilingual capabilities or experience working in multicultural settings.
Ability to meet all medical and physical fitness requirements necessary to obtain work authorization for high
altitude job sites.
Competencies
Technical Expertise: In-depth knowledge of gold processing/separation equipment (thickeners, flotation cells, etc.) and mechanical, electrical, and instrumentation systems
.
Project Management: Proven ability to manage complex projects, timelines, and budgets in a global context
.
Leadership & Team Management: Skilled in leading multicultural teams, coaching, and stakeholder management
.
Cultural Adaptability: Ability to work effectively in diverse cultural settings, adapt to local norms, and navigate cultural differences
.
Problem-Solving: Strong analytical and troubleshooting skills for technical and operational issues
.
Communication: Excellent communication and interpersonal skills, with
the
ability to interact with clients, teams, and stakeholders globally
.
Safety & Compliance: Strong understanding of safety protocols and industry regulations
Business Acumen: Ability to drive business growth, customer satisfaction, and operational excellence
.
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.